Archive for August 17th, 2015

Recently EE very kindy handed out free Power Bar chargers to their customers. EE has unfortunately identified a very small number of incidents where Power Bars have overheated, all of which relate to batch E1-06 (written as Model:E1-06 on the side of the device), and could pose a fire safety risk. They are therefore recalling batch E1-06 and request that customers stop using them and return their device to a local EE store at their earliest convenience. Power Bars from any other batch aren’t affected by this recall. EE intend to replace these chargers once we’ve completed our investigations.

EE has identified a very small number of incidents where Power Bars have overheated, all of which relate to batch E1-06 (written as Model:E1-06 on the side of the device), and could pose a fire safety risk.

We’re therefore recalling batch E1-06 and request that customers stop using them and return their device to a local EE store at their earliest convenience.

Power Bars from any other batch aren’t affected by this recall.

It’s our intention to replace these chargers once we’ve completed our investigations; we’ll be in touch once these have been concluded. We’re really sorry for any inconvenience this may cause.
What’s the issue with batch E1-06, and how do I identify my device?

We’ve identified a very small number of incidents where Power Bars have overheated, all of which relate to batch E1-06, and could pose a fire safety risk. EE Power Bars can be identified by a code found on the side of the device. For the recalled models this code will read ‘E1-06′ (see image below).

What should I do?

We’re requesting that customers stop using Power Bars from batch E1-06, and unplug them from handsets and the mains. They should return the Power Bar to a local EE store at their earliest convenience.

How do I get a replacement?

Customers returning batch E1-06 will be issued with a replacement once our investigations are concluded. The swap program has been temporarily suspended while we complete this recall process and restock.

How do I know the other batches are safe?

We’ve not seen any issues of overheating with other batches and they meet all safety standards. Here is some general advice on use of portable chargers.

For more information check over at EE.