By December 11, 2013

Nokia step in and sort out unhappy Samsung customer

nokiaGood old Nokia has turned up trumps this week in a manoeuvre that will impress many. Nokia USA is offering a Lumia to Richard Wygand who’s Samsung Galaxy S4 recently caught fire whilst charging. Richard took to a social network to show off the damage.

Posting a video on Youtube of the flames licked device Richard was offered a replacement by Samsung, however he was asked to remove the video from Youtube. Samsung was hoping to keep the issue a secret and sort out any issues without publicity. Richard refused to remove the video.


Nokia rushed to the rescue, taking the opportunity to turn things in their favour and sent Richard a free Nokia Lumia (model not mentioned.) Their comments were for Richard to experience customer service as it really should be. I’m not sure if this means Nokia sent Richard a broken Lumia as a number to get it fixed…



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Seasoned tech blogger. Host of the Tech Addicts podcast.
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