Unfortunately I had a couple of keys stop working on my HTC Touch Pro2 recently and had to send it away for repair. I just thought I would share with you what I found to be a fantastic service provided by HTC.
HTC
Friday: Called HTC and explained my problem. They said UPS would collect my device on Monday.
Monday: UPS collected as promised.
Tuesday: Email from HTC to say they had received my device.
Thursday: Email from HTC to say they had fixed my device and it would be sent back to me.
Friday: Email from HTC providing me with the UPS tracking number and an expected delivery day of Monday.
Monday: UPS delivered my phone!
Overall I could not have expected a better service and was over the moon at the information they provided me. They did fix my device by replacing the keyboard. They even updated my ROM too which I was not expecting.
Top marks HTC!
Posted by: James
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