Archive for July 16th, 2005

By July 16, 2005 Read More →

Courier companies: The weakest link?

So we are well and truly in an age where everything and anything can be purchased online. I buy about 80% of items from the web. There’s better choice, more information and more competitive prices available online, not to mention the convenience of buying goods without leaving my seat.

So what’s the problem? Well the weakest link in this online boom is getting the goods to our door steps. Countless times have I had to re-arrange deliveries, give drivers directions and make sure that someone was there to take delivery.

Just this week I ordered some electronic goods from a UK site. The items where shipped same day and were on an overnight delivery. This was perfect for me as I wanted the items for a job I was doing over the weekend. I arranged for someone to be here to take the delivery and even called the courier to make sure it was out for delivery.

It’s now Saturday morning, the goods didn’t arrive and I’ve been told a variety of excuses:

  1. The Driver left a card as you weren’t in; I was and no card was left.
  2. The Driver said that your company wasn’t listed on the building directory; This is my home address not a company.
  3. The Driver couldn’t find your house; Isn’t it his job to find my house? My house is easy to find, and he could call for directions. Is this the same one that put the card through my door?
  4. We can’t find your parcel; Then why did they tell me it was out for delivery?

Courier companies are clearly the weakest link in home shopping!!

If someone came along with a company that could:

  1. Employ quality staff that can read a map
  2. Advise approximate delivery times
  3. Call if they have a problem

Then they would be on to a winner.


Posted in: Editorial