eXpansys discount vouchers are back! Find out how to get yours HERE
HTC Hero

Windows Mobile 6.1 SMTP error fixed!

15/10/08 09:01:45 pm by Matt - 228 words
Categories: News

You may have read my post about the ongoing SMTP issues within Windows Mobile 6.1. We're still waiting for the official fix from Microsoft which we expect to come in the form of a CAB file that you'll need to install.

However, today once of the talented guys over XDA-Developers came up with the following fix that seems to work:

1. Add the reg key “Operator” to \\HKLM\System\Inbox\Settings
2. Add the reg key "OutgoingServer" below Operator key.
3. Add the reg val (reg_str) "OutgoingServer" below Operator key- “ButtonBoy rules”
4. Soft reset

However, not everyone is so happy modifying the registry so together with Muff from Alien Invention we've come up with a CAB file that you can run that does the job for you.

There are two versions of the CAB: One for Windows Mobile Professional and one for Windows Mobile Standard devices . Please be aware, I've tested on several devices that I've have here but please apply this fix at your own risk, this isn't the official MS fix for the problem. Once you've installed the CAB (run it on your phone) just turn the phone off and back on and you should be able to send mail!

 

Thanks, to Buttonboy for the original reg settings that need to be altered!

 

Posted by: Matt

Diamond2

110 comments

Comment from: Iain [Member] Email
make sure you are running the cab on the phone, not on the PC
15/10/08 @ 20:16
Comment from: Sol [Visitor]
Ok, so I have just spent the last 4 hours trying to implement all of the fixes discusses here over the last few hours and all of them have failed.

The registry edits suggested by BB failed. The CAB files created Matt and Tracy and BB both failed.

At first I thought that since I'd been screwing around with the registy, and since I'd applied other 'fixes' (such as the Network Wizard 'fix' which didn't work for me) that this might be conflicting with the CAB file. So tonight I have just done a complete hard reset back to the factory default settings of my HTC Touch Pro and reinstalled the CAB file by Matt and BB, being careful to uninstall if one didn't work, but still both have FAILED.

I am so sick and tired of this issue now. I just want it fixed. I don't know what else to suggest. I tried a complete clean install of the CAB on a clean system and it didn't work. I'd just like to point out that when I did revert the phone back to the factory settings, the first time I turned it on I was STILL not able to send an email via Outlook. Looks like all of you guys can go ahead and use outlook and I'll be stuck waiting for Microsoft, probably till Christmas.

Any last suggestions before I go insane???

16/10/08 @ 00:00
Comment from: Ivan [Visitor]
*****
Hi Sol,

Since you've already done a hard-reset do it again, make 100% sure your SMTP settings are correct the first time you create an account. If it never sends an email the first time (like you mentioned) then you've probably got the settings entered wrong. The WM6.1 bug is when things are working then suddenly don't work for no apparent reason. If there's an error, RECREATE THE WHOLE ACCOUNT AGAIN USING A DIFFERENT NAME.

When yours works, then suddenly doesn't work only then apply the registry fix or the cab file. I did the manual registry fix and it worked immediately WITHOUT rebooting.
16/10/08 @ 02:07
Comment from: blake [Visitor]
*****
Hey i just installed the cab file for windows mobile professional on my samsung i760 and it worked great thanks i hope it keeps working this has been driving me crazy.
16/10/08 @ 04:04
Comment from: mpm [Visitor]
*****
thanks so much for taking matters into your own hands to get a fix. you outdid "big corporation"! i have AT&T Tilt phone (by Kaiser) and just upgraded to 6.1 few days ago. had my first error tonight so researched, found your site, applied the cab and now my pop3 account is sending again (which is good since that is my main one). Gmail would not work still...same error message appeared. i deleted gmail in hopes that pop3 will continue to work.
kudos to you for a great job!
16/10/08 @ 08:54
Comment from: David Crofts [Visitor]
*****
Many, many thanks for resolving this issue.

This episode reflects badly on microsoft. How did they fail to spot this problem, does no one at Microsoft use WM 6.1?, & once the problem had been pointed out to then how did they fail to supply a fix promptly?

Many thanks again, David
16/10/08 @ 22:28
Comment from: Josh [Visitor]
I see you say you're still waiting on an official fix from Microsoft, but any idea on what will differ from their fix and the one provided here? Is the one here meant to be a temporary fix for any reason or just something to make it work but "not the right way" sort of thing?
17/10/08 @ 05:47
Josh, I've no idea what the MS fix will do. It may do the same thing as this CAB file or perhaps something totally different. Until we see it then only MS know!

Matt
17/10/08 @ 06:26
Comment from: Ivan [Visitor]
Hi Sol, what if you use the manual registry fix (not the CAB) but replace the text "Buttonboy rules" with your actual SMTP server address such as "smtp.yourisp.com"? Don't know if it's my imagination but when I did that for myself, though "Buttonboy rules" worked - with my own smtp server it worked faster. Changing to other things sometimes caused it to NOT work (Message: "Error Synchronizing"), but going back to my smtp server made it run smoothly.
17/10/08 @ 11:19
Comment from: Joe [Visitor]
*****
MATT

THANKS A TON FOR THE CAB FILE. I am new to WM and can now send email on my Treo 800W for the 1st time in the months that I own it! How MS can continue to overlook this is somehting I am going to stop trying to figure out. I only hope they get their act together before APPLE launches an iphone with a QWERTY keyboard!
17/10/08 @ 17:19
Comment from: Dan Poka [Visitor]
*****
Great stuff, works for me too..
17/10/08 @ 21:34
Comment from: Andy Wolber [Visitor]
*****
THANK YOU!

This worked for me on my Motorola Q9h (original, not silver) on AT&T.
18/10/08 @ 12:42
Comment from: PETER [Visitor] Email
*****
Many thanks for the .cab file - worked wonders on my HTC Touch Pro. Have been experiencing the outgoing email problem without any resolution, but now finally outoing emails are working just fine. Did not even need to have to do a soft restart!

Cheers! And thank God for the guys at XDA
18/10/08 @ 17:57
Fixes my Touch Diamond - have you tried it manually too?

Matt
19/10/08 @ 12:40
Comment from: Colin [Visitor]
*****
Worked for me. MANY thanks. AT&T Tilt, 6.1 Pro.
19/10/08 @ 17:10
Comment from: Josh [Visitor]
Can you/anyone tell me what this .cab actually does to the phone to fix this problem? Just curious to kinda know the process before I install it on the phone. Thanks guys.
20/10/08 @ 06:27
Simply carries out the registry edit as mentioned above but without you having to get your hands dirty with the registry or installing a reg editor.

Matt
20/10/08 @ 07:16
Comment from: Ivan [Visitor] Email
Sol, the info that Microsoft gave to Matt mentioned that the secondary SMTP server was OEM protected so that users could not add on to it. That is why it was surprising that a registry tweak fixed the problem. I was thinking that perhaps some phones are OEM protected whereas others it is not specified so it DOES work. If this is the case, then perhaps flashing your ROM to something not released by your OEM provider would allow the patch to work. It's a hassle to install another ROM and not sure if your PDA (Diamond? Diamond Pro?) has one easily available but that's what I can think of. If you're on Touch Diamond and you don't have access to different ROM contact me...
20/10/08 @ 08:19
Comment from: Andy Cullip [Visitor]
*****
6.1 Professional CAB file works for me - Tytn II on Orange.

Excellent work everyone. Microsoft is eclipsed again!
20/10/08 @ 19:58
Comment from: famous [Visitor] · http://discovermagazine.com
I'm glad folks are working on this, but I just ran the .cab on my Sprint Touch Diamond and I'm still having the same SMTP/send-mail error. Gah. Maybe I'll try messing with the registry when I'm not supposed to be working.
20/10/08 @ 22:05
Comment from: Viper126 [Visitor] · http://torretticlan.com
*****
You guys Rule! I've been thinking it was my provider since it only happens on one
email account.... thank you so much, the fix for pro worked! The posts from the
internal MS person was perfect and I'm glad they recognize the problem!
21/10/08 @ 02:24
Comment from: Jakob Veje Hansen [Visitor]
*****
I'm sure this works for some, but not for me. In my case, all network communication, be it Exchange OTA, SMTP, HTTP fails to work. It happens approximately once a day, and is resolved by restarting the phone subsystem (like bringing it into flight mode and back). I think I see a pattern in that it happens when I change location from work to home, or from home to work. I'm suspecting the problem is with my network provider...
21/10/08 @ 09:44
Comment from: Russell Thomas [Visitor] · http://www.KV4S.com
*****
This worked great for me. I have an AT&T Tilt that i had upgraded from Windows Mobile 6 to 6.1.
I have a gmail acct and an account setup on my domain kv4s.com.
My domain mail has been setup as google apps so it works like gmail.
On my Tilt I configured both as imap accounts and both worked.
About a week ago my domain acct quit sending mail but gmail worked fine. I attempted to use cwmx.com in the smtp address because i had to do that on pop3 in the past but that didn't work for my domain acct.
After a few hours research came across this article installed the cab restarted the phone and did a test email and it worked fine.... thanks a million!
--
Russell Thomas
http://www.KV4S.com
22/10/08 @ 14:44
Comment from: Rick McGee [Visitor]
**---
Did not work for me. I have AT&T WM6.0 ROM on 8525. Synced and ran the WMPRO CAB file. Soft reset. Looked at registry to verify additions were there (they were). Still unable to send from both Gmail IMAP and ISP POP3 accounts, for both text only email and email with attachment. Attempted sends via wifi only. Receive email works fine for both accounts.
22/10/08 @ 20:38
Rick, if you are able to send via Wifi using the same account settings then I suspect that your problems may well be down to your mobile service provider blocking your smtp traffic.

Matt
22/10/08 @ 20:40
Comment from: Rick McGee [Visitor]
I wasn't clear. I am unable to send emails at all -- not via wifi nor via cell signal. Receiving email always works for both IMAP and POP3. Sending email never works, because of the infamous error this forum is discussing. I was hoping that the registry change would work for me, but it did not.

I guess I will have to bite the bullet and delete/recreate my WM email accounts. And then be careful to send email only when I am sure that I have a strong signal, because it appears from most posters on this subject that once you get a timeout or other send failure, the problem will recur.

One other question. I did not delete/recreate my email accounts prior to installing the CAB fix. Would that make a difference?

Thanks for a good blog.
22/10/08 @ 22:22
Comment from: Chris [Visitor]
*****
Great post but is there a fix for the touch dimond. I have a few more day left before i'm unable to return the phone back to sprint.
23/10/08 @ 20:45
This does fix the Diamond. I'm using the fix on two devices at the moment.
23/10/08 @ 20:53
Comment from: Hamed [Visitor] Email
*****
It works!!

Thanks :D
24/10/08 @ 15:13
Comment from: Nebula [Visitor]
Worked for me with HTC Kaiser. Many thanks.
24/10/08 @ 16:33
Comment from: Satish [Visitor]
*****
This is an elegant fix to the problem. I've been beating my head with my Treo 800 while my Iphone buddies have been laughing at me. Thanks for quieting them (for a while).
27/10/08 @ 05:34
Comment from: JohnD [Visitor]
****-
This fix didn't work for me (HTC TyTN 2 with WM6.1) but deleting the email account and recreating it did work so thanks for that hint. ;)

27/10/08 @ 16:48
Comment from: Karl [Visitor] · http://www.pid.se
*****
That is so GREAT !

Thank you for your help.

I hade a lot of email in the to be sent folder and did not whant to remove the account and rewrite all emails again.

It fixed my problem 100%.

Thank you for your help.

http://www.pid.se
28/10/08 @ 08:28
Comment from: Webreaper [Visitor] Email · http://www.webreaper.net
Fingers-crossed, this does appear to have solved the problem for me!
28/10/08 @ 18:06
Comment from: Fredrik Lofgren [Visitor]
*****
Works great! Solved the problem on my SonyEricsson Xperia X1 running WM 6.1. Thanks!
29/10/08 @ 08:16
Comment from: Lee Boley [Visitor] · http://www.boleytechnicalservices.com
*****
You guys are great. I love my Treo800w and this problem was about to make me throw the thing out the window. There is no excuse for Microsoft not to fix this issue ASAP. Well you out did them by a mile.

Good Job.
29/10/08 @ 16:47
Comment from: Keith Bergoff [Visitor]
*****
Cab file works like a charm
29/10/08 @ 17:14
Comment from: Bill [Visitor]
***--
This fix works for one account (gmail) but not the other on my Treo 800W.

Before the CAB was installed, neither account worked properly. Now gmail works, but work email does not. the settings on the work account are correct.
30/10/08 @ 18:13
Comment from: Phil [Visitor]
*****
Worked for me on my Sprint Moto Q9C and my dad's HTC Mogul, both running 6.1. We were both at the end of our rope!
THANK YOU!!!!!!!
31/10/08 @ 12:54
Comment from: Rich [Visitor] Email
*****
the cab for windows mobile standard fixed my imap yahoo sending issues.

thanks
31/10/08 @ 17:56
Comment from: Russell Thomas [Visitor] · http://www.KV4S.com
*****
In reference to my comment which is also below,
I started getting the error again and I re-installed the cab and it fixed it so i dont' know if this is a permanent fix or not?

>>>>>>>>>>>>>>>>>>>>>>>>>>>>
This worked great for me. I have an AT&T Tilt that i had upgraded from Windows Mobile 6 to 6.1.
I have a gmail acct and an account setup on my domain kv4s.com.
My domain mail has been setup as google apps so it works like gmail.
On my Tilt I configured both as imap accounts and both worked.
About a week ago my domain acct quit sending mail but gmail worked fine. I attempted to use cwmx.com in the smtp address because i had to do that on pop3 in the past but that didn't work for my domain acct.
After a few hours research came across this article installed the cab restarted the phone and did a test email and it worked fine.... thanks a million!
--
Russell Thomas
http://www.KV4S.com
31/10/08 @ 18:03
Comment from: Rick Stone [Visitor]
I installed the WM Professional CAB on my WM6.1 AT&T Tilt and, after a soft reset, it seemed to totally cripple all of my email. It hung indefinitely on "Connecting..." Luckily, I was able to restore the status quo (workplace Outlook working both ways, IMAP Gmail receiving only) by uninstalling the CAB from Windows.

So many people are reporting success with this CAB that I am wondering if I did something wrong. Was I supposed to delete my email accounts first? Reconfigure Gmail as POP3? Install after a hard reset? Should I have used the WM Standard CAB?

All advice appreciated!

Parenthetically, does the CAB incorporate a registry backup that uninstall uses? I was surprised and hugely relieved when the uninstall process completed restored previous functionality.

Rick S
01/11/08 @ 18:05
Rick,

The CAB doesn't have an uninstall as such - it'll remove itself from the list of installed apps. but it wont restore remove the registry entry it created, you can check that by looking at the registry manually and if necessary removing the key it adds in.

Basically uninstalling the CAB should have no effect on the email account.

Matt
01/11/08 @ 21:11
Comment from: Terry [Visitor]
*****
Great job. Works on my ATT Tilt with the upgrade ROM from WM 6.0 to 6.1. Seemed to send correctly until last week then unable to send mail from any of my two POP accounts. To be specific, here's what I did step-by-step:

1. Downloaded the CAB version for WM Professional (make sure you get the right version for your OS)
2. Using ActiveSync, copied the CAB to my storage card (I suspect you could copy it to the phome memory)
3. On the phone using File Explorer, navigate to the CAB file and execute it (tap it).
4. Select the option to install on the phone (not the storage card - it might not matter but this worked)
5. I received the "Successfully Installed" message and, without any reboot, sent a test message that went out perfectly. I rebooted the system and re-tested also with perfect results.

Variations of this may also work well but this worked for me and took only two minutes. I'm comfortable editing the registry but why bother when this options is available?

Many thanks - where would we be without the smart folks in the user community?
01/11/08 @ 22:49
Comment from: Rick Stone [Visitor]
Matt,

Interesting. I do wonder why I got my email back (to the extent that I had it) after the uninstall if the registry changes remained...
But the main question was, what did I do wrong? Why didn't the CAB work on my Tilt when it did work for so many others?

Rick
02/11/08 @ 16:01
Comment from: erkme73 [Visitor]
*****
Worked like a charm on my wife's Diamond, my Dad's Diamond, and my Touch Pro... over 4 days and not a single error. Even forced an error by disconnecting internet while sending - which normally was the kiss-of-death for a profile. as soon as connection was restored, it resume without missing a beat. You are a GOD! Thanks!!!!
04/11/08 @ 12:23
Comment from: Yalonda JD Green [Visitor] Email
*****
Since I just erased and reconfigured my gmail imap last night, I'm waiting for it to get crazy again before installing the .cab, though I have downloaded it. So I'm armed and ready this go-round.

It was such a pain to have to launch explorer (bleh) and access gmail online to send mail on my Treo 800w.

So we'll see...
04/11/08 @ 14:34
Comment from: Chris Clifton [Visitor]
*****
Thank you so much for this. I've been trying and trying to get my email problems sorted for months and I've just given up. I stumbled across a link to this and thought I'd try it - and I'll be honest, i didnt expect it to work.

It now works brilliantly.

THANKS!
04/11/08 @ 20:43
Comment from: Christian Graeser [Visitor]
*****
Solved the described problem on my HTC Touch Pro alias T-Mobile MDA Vario IV
1000 Thanks!
09/11/08 @ 11:49
Comment from: H. Potts [Visitor]
Fix worked for my AT&T Samsung EPIX. Used the CAB with zero problems. THANKS FOR WORKING OUT A SOLUTION FOR THE PROBLEM!!!!
11/11/08 @ 03:47
Johan,

Yes, we have a thread about the official fix on site too. I'm not sure what the official patch actually 'does', it's a pretty large file compared to our fix!

M
11/11/08 @ 06:14
Comment from: Seth Ferri [Visitor]
Worked for me using the manual method... HTC Mogul WM6.1. Anyone have ideas on how to go back to WMDC 6.0 without the computer always installing WMDC6.1 automatically? Yes, I turned of Automatic Update.
12/11/08 @ 03:34
Comment from: Vince [Visitor]
*****
Thanks to this great blog I tried the workaround. It did not fully solved the issue on my device. I still have problems especially when sending big emails (reply of reply of reply...).
With short mails it seems to be far better. I configured Pocket Outlook to supress the email history when sending a reply and I no more have errors !

Another point, I just discovered today what seems to be an official MS WM6.1 hotfix. Is it for the same problem I don't know but will test this patch.

http://forum.xda-developers.com/showthread.php?t=444858
http://www.microsoft.com/downloads/details.aspx?familyid=d9d71b2e-d2dd-44f2-86e5-1e53aad7fb7a&displaylang=en&tm

12/11/08 @ 12:02
Comment from: PAul [Visitor]
*****
Thank you so much! I was pulling my hair out. Brand new HTC Fuze and sending email worked perfectly for the first 10 or so emails I sent out and then like so many others, it quit sending. Installed the cab, did the soft reset and it worked perfectly. I didn't even have to redo the emails sitting in my outbox since yesterday. Thanks for putting this fix out there for us!
13/11/08 @ 16:23
Comment from: Ron Averitt [Visitor]
Fix for SMTP not sending through bellsouth.net on an AT&T Tilt (HTC 8925) - should work on other phones as well:
Set your smtp server to cwmx.com with no authentication. This is an iphone setting for bellsouth - but it is working - I can now send emails!!!
13/11/08 @ 16:31
Comment from: Matt Coddington [Visitor] · http://WindowsMobileLouisville.com
***--
Like some others, I cannot get the CAB file to work on my Sprint Diamond.
I have tried manually creating the registry entries suggested above,
but I'm not certain I've entered them right...
I just tried the MS official release CAB file and it would not run on my device!!!
I figure that is due to me running a cooked ROM.

Any suggestions?

Matt
13/11/08 @ 20:58
Comment from: jeremy [Visitor] · http://feeds.feedburner.com/itr
*****
Dude, you saved me!!! Thanks so much!!
14/11/08 @ 02:57
Comment from: eddie [Visitor] Email
****-
Installed the cab (pro version) fine. It fixed the SMTP issue if I'm sending over wifi but not for 3g. I'm on Vodafone using HTC tytn II.

So I'm 55% pleased - ten for the cab install, fortyfive for the wifi.

any suggestions on the 3g issue?
15/11/08 @ 18:26
Comment from: RMas from YYC [Visitor]
*****
Thank you, Thank you. Kiss kiss hugs hugs...
18/11/08 @ 03:26
Comment from: Peter [Visitor] · http://www.malnaric.com
*****
Thanks for that - on my SE Xperia it worked perfetly.
18/11/08 @ 16:16
Comment from: Ross Sinclair [Visitor]
*****
Superb. Just worked on my Experia X1. Thanks guys.
18/11/08 @ 21:48
Comment from: Jim [Visitor]
*****
I just used your .CAB file on a Motorola Q9c and it worked perfectly.

Thank you very much for creating this file!!!

Jim
18/11/08 @ 22:18
Comment from: Rob [Visitor]
*****
I just installed the CAB file on my HTC Touch Pro, with windows mobile 6.1 in the Dutch language. It didn't work, anyone a suggestion; I installed the file on the phone.

Thanks,
Rob
24/11/08 @ 11:03
Comment from: Håkan Franzen [Visitor] · http://www.mediakonst.se
*****
Great fix... The pro version of the fix (PPC) worked great on a sonyericsson eXperia X1 mobile.

I just apply the fix and it worked directly after.

/cheers!!!

26/11/08 @ 12:17
Comment from: Rob [Visitor]
*****
Thank you! Thank you! Thank you!

Worked on my AT&T Tilt. Mobile Pro (ha) 6.1
01/12/08 @ 19:31
Comment from: SPudsnruf [Visitor]
Hi is there a specific file location on the phone where it should be copied to? I have a Sony xperia x1 and have same problem.
02/12/08 @ 20:18
No, just copy somewhere that you can find and run it. Install to the phone mem though!
02/12/08 @ 20:20
Comment from: Justin [Visitor]
***--
Didn't work for me (HTC Raphael), but then again, I have NEVER been able to send SMTP via it, its not a case where it suddenly stopped working. I'm beginning to think the email sp is lying to me about the smtp settings.
03/12/08 @ 02:02
Comment from: SPudsnruf [Visitor] Email
I did all as I should. Result is still cannot send. I am now on hold with vodafone for the 3rd time to see if someone can help. All they do is send me the damn 25 steps of how to set up email from their egypt call centre. Anyway I am "officially" at the end of the road with v-phone, so unless there's anyone else out there that can suggest any other way of sending...I'll give the genius at 191 a call to come and collect this and look at the iphone (already tried storm). Thanks anyway.
03/12/08 @ 11:30
Comment from: 6.1user [Visitor]
*****
Just a note to say thanks for this bugfix.

On Tytn II with cooked rom the official msoft bug fix didn't work.

Yours did. Respect.

15/12/08 @ 22:19
Comment from: MJ [Visitor]
***--
I upgraded to WinMob6.1 and it would only allow me to auto setup Gmail.

I found a fix to get SMTP mail working for IMAP Gmail and to stop the annoying message. You have to add ":25" to the end of smtp.gmail.com (smtp.gmail.com:25). Follow all the other directions but just add the port to change the default port.

But first.....download the hotfix from Microsoft to allow manually changing email settings. http://www.microsoft.com/downloads/details.aspx?familyid=d9d71b2e-d2dd-44f2-86e5-1e53aad7fb7a&displaylang=en&tm
24/12/08 @ 17:25
Comment from: Doc Jones [Visitor] · http://helpmemommy.com
*****
Thanks a bunch for creating this. I was just going to start using the hammer...
30/12/08 @ 20:15
Comment from: HK [Visitor]
*****
TnMfix_PPC.CAB works like a charm.

Had the same problem with my HTC Touch Pro since I got it, applied the cab, no reset needed, just worked instantly.

Really bad that M$ still has not fixed this...
31/12/08 @ 12:43
Comment from: Psymont [Visitor]
***--
I have been dealing with imap issue for days now. I have two gmail accounts on my tilt and both have stopped working all of a sudden. I keep getting "Can not connect to incoming server". It seems to get stuck on receiving headers. Weird thing is, some of the mail comes through eventually. I have checked my settings over and over again and they are perfect. I have applied the windows hotfix for 6.1 but still no good. I have applied your version also and still no good. Any help would be greatly appreciated...
31/12/08 @ 17:34
Comment from: Newlocks [Visitor]
*****
Also worked for restoring the ability to send mails through smtp.gmail.com on my XPERIA X1 running WinMo 6.1 Pro. I'm still having trouble sending mail through the same server for a different IMAP account. Any suggestions?
03/01/09 @ 15:49
Comment from: DrTim [Visitor]
*****
Worked a treat for my HTC Diamond on Vodafone in UK. Also, I have had this problem for years with WM 5.x and WM 6.x so I don't think it's unique to WM 6.1 ...
12/01/09 @ 14:06
This particular problem is unique to 6.1, that's no to say that other versions may also have issues but the cause will be slightly different!
12/01/09 @ 14:09
Comment from: HorseToothJA [Visitor]
*****
Hooray! I have gone months without being able to send mail from my phone!
Thank you!
13/01/09 @ 23:37
Comment from: Kyle [Visitor]
i still have problems sending through my network, does work on Wifi but from one of the posts on here that could be an issue with them and not the phone. Unless anyone has an answer?

Cheers for the help.
14/01/09 @ 12:41
Comment from: Chris [Visitor]
*****
Thank you so much!!! My Tilt now sends mail again after 3 weeks of not working! Y'all rock!!
19/01/09 @ 04:23
Comment from: Guy [Visitor] Email
*****
Chris, which fix did you use?
23/01/09 @ 09:26
Comment from: oliver [Visitor] Email
*****
a thousand and one thank you's. i'm on a samsung sch-i760 running wm6.1 pro (build 19202.1.0.0) and i too was suffering from the inability to sent email via smtp.gmail.com. receiving was fine and as a matter of fact, send/receive via exchange was good too.

i opted for the manual registry hack. i had to download phm regedit, but the instructions were crystal clear. after the soft reset, i went to the message sitting in the outbox...performed a send/receive. connecting, logging on, receiving folders, receiving headers, sending, disconnecting, finished.

i'll be sharing this with the rest of the enterprise.
24/01/09 @ 08:01
Comment from: jeremy [Visitor] Email
how do I add the file cab file to the treo 800 to make the email work for go daddy
24/01/09 @ 16:20
Comment from: Chris [Visitor] · http://kryptech.name
*****
Abundant thanks and congratulations for your fix! I have a HTC Touch Pro running Windows Mobile 6.1 build 19972.1.2.7. I got it through Telus (Ontario) only a few weeks back. Just this past week my own GoDaddy email account stopped sending. When I tested the other GoDaddy account it too was failing. My 1&1 account was sending fine. I downloaded and ran your CAB and now both the GoDaddy accounts can send, though they do occasionally give errors (they do on my PC's Outlook Express too).

I'm thankful some enterprising and compassionate people out there developed a fix for this hideous bug!
31/01/09 @ 16:39
Comment from: Tuomo Kämäräinen [Visitor] Email
***--
I still have the problem, I need help.

I have SGH-i900 with Windows Mobile 6.1 Professional.

I've installed:
* Microsoft WM Update - KB958639
* ButtonBoy's WM 6.1 SMTP server fix
* TnM TnM Mail Fix

It takes a long time to receive headers from Yahoo. After that I get this error: "Cannot connect to the outgoing mail server. Be certain that the server name is correct, then try again to send and receive mail."
03/02/09 @ 22:02
Comment from: Craig [Visitor]
*****
Worked the first time. Solved a nasty productivity problem for me.
Only idionsyncracy was that the CAB file installation produced the message "Software not for this version of Windows Mobile" when I installed the WM Standard 6.1 version on WM Standard 6.1. But, it did work and outbound email works (to a non-standard port using the server.domain.com:port syntax)
11/02/09 @ 02:49
Comment from: Larry [Visitor]
*****
Works like a charm! One minute it won't send, and after the patch - all the mail goes out of the outbox one by one! Great job!!

iPaq hx4700 WM6.1
11/02/09 @ 12:26
Comment from: Eric [Visitor]
*****
Worked perfectly on my AT&T MOTO Q9h, and managed to salvage an email issue that would have resulted in me wasting 8 hours at work today. Thanks!
13/02/09 @ 20:10
Comment from: Mike [Visitor]
*****
This site was very helpful, but did not solve my problem. But I thought it may be useful to provide my experience.

I have a HTC Touch Pro (mine) and a Tilt (my wife's) both with WM6.1. Both of us have gmail accounts and IMAP was enabled in both. I created my Gmail account in August 2008 and my wife's in February 2009. Using the settings that Gmail tells you to use here...

http://mail.google.com/support/bin/answer.py?hl=en&answer=78886

... I could get my account to work, but not my wife's. I tried on both phones with same results. I even tried replacing my email address with her's inside the my working account settings and it would not work.

I tried applying the registry edit file shown on this site and the one off Microsoft's site but neither worked.

I concluded that my problem was not with WM6.1 since one account worked; therefore, it must be something on the Gmail end. My only explanation is that since our accounts were created at a different time that our mail stores actually reside on different gmail servers that may require slightly different settings to access mail.

So here are the settings I used to get my wife's Gmail working...

incoming mail server = imap.gmail.com:993
outgoing mail server = smtp.gmail.com:587
outgoing mail server requires authentication = YES
use same username and password for sending email = YES
require SSL for incoming and outgoing = YES

Hopefully this helps someone... :)
15/02/09 @ 05:32
Comment from: Stefano [Visitor]
*****
Just to let you know that the official MS fix wouldn't work for me, but your fix did the job! Kudos!

One techie question: how is it possible that with the registry editor I am not allowed to mod the reg keys, while the cab actually does that?

Thanks a zillion fir this fix.

S

20/02/09 @ 11:26
Comment from: Da_robb [Visitor] · http://www.aangevraagd.nl
It works super!!! (Sony Ericsson Xperia X1, WM 6.1 prof.)

Thanx!!
26/02/09 @ 09:09
Comment from: Wewuh [Visitor] Email
*****
Has anyone done this with a HTC Touch HD? I tried the official MS fix and it wouldn’t even run the file (something about my version)
Not tried the cab files above yet
(Any help)
28/02/09 @ 10:29
Comment from: Jeff [Visitor]
*****
Hi, I just applied the patch on my Sony Xperia (windows mobile 6.1 pro) and my issue with mail sending disappeared! Great post, great patch, thanks a lot!
02/03/09 @ 08:28
Comment from: Michael [Visitor]
*****
Just found this site and tried the .cab file on my Motorola Q9h Silver and it worked like a charm! Thanks so much for taking the time to do this.
04/03/09 @ 15:21
Comment from: Przemek [Visitor]
*****
Hi !

I tried fix on HTC Diamond (MDA Compact IV), but it doesn't work. Where is problem? How can I fix this problem? I want to send mail form my phone :)
07/03/09 @ 13:23
Comment from: Pat Price [Visitor]
*****
Tried it, AT&T tilt Windows CE 6.1, applied the patch for Windows CE Professional although mine does NOT say 'Professional" when I boot it, and worked immediately. If it stops working over time, I will let you know, but I suspect your fix is excellent.

08/03/09 @ 15:11
Comment from: MasterTN [Visitor]
*****
At first neither the MS hotfix nor the one on this site fixed the issue on my xperia x1 (using gmail)
But then i tried the smtp settings Mike posted above and now it works for me perfectly.
Thank you!
12/03/09 @ 12:10
Comment from: Barny [Visitor] Email · http://www.b4pjs.co.uk
*****
Cheers for this info, It seems to be working so far. As I live in london and get the tube everyday (plus having rubbish signal at home) having a 5 minute refresh on my IMAP emails will frequently crash the send/receive process and thus I would have to delete and remake my emails about 4 times a day!!

Lets see how long this lasts for :)
12/03/09 @ 14:47
Comment from: cnewtonne [Visitor] Email
Obviously we are talking a multitude of issues even if they may appear the same at the surface.

1- Email works fine sending email, then stops for no known reason.
2- Sending never worked from the start.
3- Sending works fine, but stops on a specific message. If removed, sending resumes fine. This is my issue. Yesterday, I replied to 20 messages and eventually hit send. I got the hideous error message and I had to start deleting msgs from outbox one by one till i got to number 11 after which sending worked.

Neither the MS fix nor this one worked for me. I had to purchase FlexMail which has none of these issues, but it is slow and does not allow the filter-as-u-type functionality which I can not live without.

What can i say, neither MS nor google is able/willing/caring to fix this issue. May it is time to resort some religion and hope for a miracle .

Thank you.
13/03/09 @ 15:10
Comment from: Talderon [Visitor]
Up until now, I have not been able to get this to work. I have reset my phone, removed/added my account and verified settings over and over again.



After MONTHS of trial and error and working with many ideas, I FINALLY found a combination of things that made it work and work well...



Notes:



** If you created your account and tried to send a mail from your phone and it failed, you will need to delete the account!! This is very important!!**



1. Remove your GMAIL IMAP account from your mobile device
2. Download and install the following hotfix (your device will reboot when install has completed):
-- http://download.microsoft.com/download/0/4/4/044e051d-a679-42ae-906b-778bbc7d86ce/WindowsMobile61-KB958639.CAB
---- The above link will take you directly to the download of the CAB file ON YOUR MOBILE PHONE!!
------ Here is the link to get it from your PC: http://www.microsoft.com/downloads/details.aspx?familyid=d9d71b2e-d2dd-44f2-86e5-1e53aad7fb7a&displaylang=en&tm
3. Once installed and phone has been rebooted, create your GMAIL IMAP account fresh using the steps here: https://mail.google.com/support/bin/answer.py?answer=78886
4. Send a few test mails
-- I have sent several mails now and no failures as before, I could either send one mail and fail, or send none at all.



I have found that these steps worked on multiple phones with Windows Mobile 6.1.



(Motorola Q9h (2 of them I have done this with) and an AT&T Tilt).



Let me know how this works for everyone!

03/04/09 @ 17:37
Comment from: chris [Visitor]
*****
I've downleaded Total Commander to try and change the registry... but I can't find the right file. Is there anyone that can direct me? I have a Samsung Omnia.
20/04/09 @ 19:30
Comment from: PaulW [Visitor]
*****
Excellent fix, this issue was driving me crazy and a rom update would have been a real pain!
Thanks guys
22/04/09 @ 15:28
Comment from: Rich Y [Visitor]
**---
Omnia/Verizon No dice on the CAB above, did not fix. Not being able to reply/send email from the phone is a major annoyance. Can someone at Microsoft PLEASE fix this?
06/05/09 @ 14:34
Comment from: Rich Y [Visitor]
**---
After further research, found out that for numerous WinMo phones at my provider (Verizon),
we need to use the Verizon SMTP server, which they provide information for on their
website. When I switched to Verizon SMTP server, I was able so send email for the 1st time.

Wonder if folks with other providers can do this to fix their problem.
06/05/09 @ 17:56
Comment from: Terry G [Visitor]
*****
Worked brilliantly! I have no clue why only one of my 3 POP3 accounts would not send, but the registry change at the top of this posting was fix. I have a Samsung i760 from Verizon and I believe the email stopped working when I upgrade from WM 6.0 to 6.1.

Hats off to ButtonBoy! BB rules (at least on my phone)!
07/05/09 @ 02:03
Comment from: Mark [Visitor]
*****
THANK YOU so much for this. I've been trying and trying to get this working and now it does...

You deserve a statue!
14/05/09 @ 11:21
Comment from: steve [Visitor]
*****
Thanks so much I 'think' this cab file has worked for me on htc diamond..nice work
22/05/09 @ 21:10
Comment from: Aladin [Visitor]
*****
Thanks a lot, worked perfectly on HTC Touch Pro WM 6.1!!
23/05/09 @ 14:52
Comment from: Joe [Visitor]
*****
THANK YOU!!! This worked and was so quick!
25/05/09 @ 16:29
Comment from: Bill Ray [Visitor] · http://www.theregister.co.uk
*****
Perfect fix for a fault (on a Samsung Omnia) that was driving me mad - thanks loads.

Bill.
19/06/09 @ 14:07

Leave a comment


Your email address will not be revealed on this site.

Your URL will be displayed.
PoorExcellent
(Line breaks become <br />)
(Name, email & website)
(Allow users to contact you through a message form (your email will not be revealed.)