B2B dealers slam O2 delays

B2B dealers connecting O2 are experiencing "unacceptable" delays of up to a week to action dealer requests, including new contracts. A number of dealers claim the current SLA (service level agreement) for O2, is experiencing delays of between four to five days, from the standard 24 hours stated by O2, with all actions requested via email.The delays are affecting new connections being processed, upgrades and tariff changes, which are typically completed within 24 hours.Dealers claim the delays are unacceptable as the standard of the O2 customer experience from their customers is being put in to question, with customers being left frustrated and inconvenienced by the network.
It is understood the situation will be resolved over the weekend. One O2 dealer said: "I am having to apologise to my customers, particularly those who are signing up for new connections. The delays don’t reflect well on the network, but it’s us that look bad. Another said: "Some of my requests made last week are only now going
through. That is not acceptable. I appreciate they may be busy, but that’s not any fault of ours."
O2 was unavailable for comment.