Author Archive: Matt

More than 20 years in the IT industry. Blogging with a passion and thirst for new technology since 2005.

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By August 12, 2005 Read More →

Terrible ISP!

A big sarcastic thank you to Easy NET.

EasyNET is my ISP. I host my own webserver on site and use EasyNET for the internet connection. I lost my primary internet connection at 6am on Friday 12th August and over 24hrs later the connection has still not been restored.

I’ve had no email and no website in that whole time which is a nightmare for me. I have over 60 people working here with me and, as you would expect with modern business, we rely heavily upon the internet for email communication and information finding.

I understand that things can and do go wrong with technology and its not always easy to resolve but my main complaint with EasyNET has to be the fact that I have had so many stories from them about the problem. I thought I would share a few:

7:45am Friday
EasyNET: We installed some new hardware over night and are just finishing configuring the exchange. The situation will be resolved with the hour.

9:00am Friday
EasyNET: There was a minor fire in the exchange overnight and we are just working to resolve the problems this has caused, connection will be resolved within the next hour.

11:00am Friday
EasyNET: We have an engineer on site. He is just finishing up, any time now.

1:00pm Friday
EasyNET: We need to reboot the exchange. There are about 25 customers in your position but we are unable to reboot the exchange until 6pm.

2:00pm Friday
Call from EasyNET engineer: We are just calling to advise our customers connected to this exchange that we are about to reboot the system. You may be without Internet connectivity for about 15 minutes(!!)
Me: We haven’t had any internet connectivity all day!
EasyNET: Oh well your connection might come back up after the reboot.
Me: What about the fire then?
EasyNET: What fire?

4:00pm Friday
EasyNET: We have broken the exchange and don’t know what’s wrong with it. Call back later and we’ll tell you.

5:00pm Friday
EasyNET: An engineer is on site and will be replacing a card. He will not leave the exchange until the problem is resolved.

6:15pm Friday
EasyNET: The engineer is waiting for a new card to arrive. He is on site and will fit it as soon as the part arrives.

8:00pm Friday
EasyNET: The engineer has fitted the part and is just testing the system. Connection will be restored within the hour.

9:30pm Friday
EasyNET: The engineer has just collected the replacement card from our offices and will be going to site straight away. Internet connectivity will be restored by 11pm.
Me: I was told the engineer had already fitted the new card and had been on site all day!
EasyNET: I can’t see that information anywhere on the system.

11:00pm Friday
EasyNET: The engineer is now working in the exchange

4:00am Saturday
EasyNET: We are waiting for the engineer to collect a replacement card from our offices.
Me: I was told he did that last night and was on site fitting it at 11pm?
EasyNET: I don’t see that on my screen.

7:30am Saturday
EasyNET: The engineer is on his way from Birmingham to London to collect the part that he needs then he will be going to the exchange to fit it. The connection will be fixed by lunchtime today.
Me: I was told the engineer was on site all day yesterday and had the part at 8:00 yesterday and would not leave until the connection was fixed.
EasyNET: I can’t tell you if he was there or not yesterday but he will be there today.

ARGH!!!!

Needless to say the internet connection has not been restored. EasyNET do not know when this will be fixed and will presumably dream up further excuses in the mean time.

I’m sure that EasyNET will give me a big cheque for compensation – YEAH RIGHT!

So I’m temporarily using my home connection to host my blog. If anyone has had the patience to read all this – and I doubt there will be anyone, then I apologise of the page has taken a long time to load!

Matt

Posted in: Editorial
By August 11, 2005 Read More →

Launch abandoned today

The launch of the Mars Reconnaissance Orbiter (MRO) has been scrubbed for today due to a ‘fuel problem’.

Next scheduled attempt is tomorrow morning.

Matt

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By August 11, 2005 Read More →

Mars probe given green light

The launch of the Mars Reconnaissance Orbiter (MRO) is expected to go ahead as planned today.

The mission’s first launch opportunity window is 11:50 to 13:35 BST, Thursday. If the launch is postponed, additional launch windows open daily at different times each morning throughout August. For trips from Earth to Mars, the planets move into good position for only a short period every 26 months. The best launch position is when Earth is about to overtake Mars in their concentric racing lanes around the Sun.

The probe will investigate the history of water on Mars and hunt for landing sites for future manned missions.

The delay comes one day after Nasa celebrated the successful return to Earth of the space shuttle Discovery.

Matt

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By August 10, 2005 Read More →

Time to patch Windows (Again!)

Microsoft is urging Windows users to update their systems with the latest security patches it has released to fix three critical flaws in its software.
The flaws mostly affect Windows 2000 and Internet Explorer. Users with updated Windows Server 2003 and XP systems are not as much at risk.

If left unplugged, they could allow hackers and virus writers to take control of personal computers remotely

Everyone should go to Windows Update and make sure that their computer is fully updated!

Matt

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Posted in: Apps & Games
By August 10, 2005 Read More →

Mars probe launch delayed

Todays launch of the Mars Reconnaissance Orbiter (MRO) has had to be postponed after the discovery of problems with the Atlas V launch rocket.

The launch is now scheduled for tomorrow morning at 1135 GMT from Launch Complex 41, Cape Canaveral Air Force Station, and is the first government launch of Lockheed Martin’s Atlas V launch vehicle. The orbiter will study Mars to understand the planet’s water riddles and to advance the exploration of the mysterious red planet.

The probe will investigate the history of water on Mars and hunt for landing sites for future manned missions.

The delay comes one day after Nasa celebrated the successful return to Earth of the space shuttle Discovery.

The new Mars orbiter cost over $500m (£280m) to build and is due to arrive in Mars’ orbit in March 2006, for a 25-month mission.

Matt

(Image Credit: Nasa/KSC)

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By August 9, 2005 Read More →

Discovery and crew home safely!

Shuttle lands safely.

Despite the problems experienced with the launch, heat shield damage, thermal blanket damage and delays due to bad weather, the American Space Shuttle Discovery has landed safely at Edwards Airforce Base in California.

The re-entry and landing was televised live by most of the world’s media channels. It has been a long time since a shuttle landing has attracted so much attention.

I hope that the problems with the foam lagging on the External Tank can be quickly resolved so that Nasa’s shuttle programme can resume normal service.

I would like to congratulate the crew of Discovery, STS-114 astronauts Steve Robinson, Jim Kelly, Andy Thomas, Wendy Lawrence, Charlie Camarda, Eileen Collins and Soichi Noguchi as well as the vast numbers of people behind the scenes that make manned space flight possible.

Matt

(Images: Nasa)

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By August 9, 2005 Read More →

Nasa hopes for good weather

The crew of the shuttle Discovery are preparing to return to Earth after bad visibility in Florida forced a delay on Monday.

Nasa hopes to bring the shuttle down at 1007 BST (0507 EST; 0907 GMT) at the Kennedy Space Center in Florida. If the weather remains a problem in Florida, the shuttle could land at air bases in California or New Mexico.

UPDATE: Nasa has been forced to delay the return of the shuttle due to bad weather in Florida. The new estimated return time is 11:43 BST.

UPDATE: The landing site has now been moved to Edwards Airforce Base in California at an expected time of 13:12 BST.

UPDATE: Discovery has fired her engines for a de-orbital burn that slows the Shuttle down enough to begin re-entry. There is no going back now!

Watch for updates throughout the morning.

Matt

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By August 8, 2005 Read More →

Shuttle not coming home today

Due to bad weather and low lying cloud cover at Kenedy Space Center the Space Shuttle Discovery’s return to earth has been delayed by 24 hours.

Other landing opportunities are scheduled for Tuesday at Kennedy Space Center and the back-up strip at Edwards Air Force Base in California.

Matt

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By August 8, 2005 Read More →

Discovery ready to come home

Despite having to delay the re-entry due to bad weather, Nasa say they are extremely confident that there are will be no problems with Discovery’s return to earth.

The seven crew members aboard Discovery have been preparing for their re-entry into Earth’s atmosphere.

Low-lying cloud which could obscure the landing strip forced flight controllers to scrub the shuttle’s scheduled landing at around 0946 BST (0446 EDT).

Discovery will now attempt to land at 1121 BST (0621 EDT) at Kennedy Space Center near Cape Canaveral.

Nasa has declared the shuttle safe to withstand the burning descent that shattered Columbia in February 2003.

Check out Brandan’s LIVEBLOG

(Source: BBC News)

Matt

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By August 6, 2005 Read More →

Shuttle bids farewell to ISS

The crew of the Space Shuttle Discovery have packed their bags and left the ISS to begin the long journey back home. After saying goodbye to the station’s two residents, the crew closed the hatches and sealed the shuttle before slowly separating early on Saturday.

Having undocked with the ISS, the shuttle will fly around the space station, taking photographs from every angle.

“We are doing it to take pictures of the space station, snap some pictures from some angles we haven’t seen since the last orbiter was there in 2002,” Paul Hill, lead shuttle flight director, told journalists.

(Souces: BBC, Nasa)

Matt

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