Mystery shop affects bonuses
Carphone Warehouse staff are "rigging" mystery shop customer feedback after claims customers are deliberately scoring them low marks, resulting in loss of bonuses.
Carphone Warehouse removed its staff commission scheme in July, replacing it with a higher monthly wage and target-related bonus earnings.
Stores must also achieve a minimum of 80 per cent from its internal mystery shopper scheme, ‘World Class Service’ (WCS).
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