Archive for December 8th, 2014

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iMend smartphone repair review

IMG_1542No matter how careful you are, at some point many of us end up dropping their mobile phone. Sometimes you get lucky and end up with just a little scratch but other times the damage can be a little more catastrophic. Generally your choices are to get a new phone or to get the phone repaired. The former can be rather costly and the repair route typically involves sending the phone away for a week or so. 

If you reply upon a mobile phone for your business then being without it for any amount of time may be less than ideal. That’s where the relatively new service from iMend can come in very handy. 

iMend provides a phone repair call out service. Simply put, they come to you and fix your phone and they can often do that same-day.  iMend can deal with a variety of common phone issues from cracked screens to faulty buttons, water damage, battery replacement and more. Currently they can deal with all iPhone models, iPad’s and Samsung Galaxy phones. They are also adding more devices soon.

My colleague, Simon, was unfortunate enough to break his phone a few weeks ago. Having dropped it climbing out of the car the screen shattered to the point that several bits of the glass fell off! Remarkably the phone and the touchscreen still worked, just, but the phone clearly needed to be sorted out. The issue for Simon was that his mobile phone is critical to his business so the idea of sending it away for repair was unthinkable. He was on the verge of buying a new phone when I told him about iMend.

We called iMend and spoke to them about the problem. They said they could get an engineer out to us the same day but we opted to have the repair carried out the following day. We were given a time window of between 10AM and 11AM and sure enough, at a few minutes past 10 there was a knock at the door.

In walked a very nice young man, Vil, with a couple of briefcases full of tools and parts. We gave him a small work area to carry out the repair and he confidently said that the repair would take less than 30 minutes. Part way through the repair, Vil noticed that the power button wasn’t working properly. A fact that Simon was aware of; the button hadn’t been working for a few months. Vil asked at that point if we would like him to swap the button at the same time. This seemed like a good idea so we agreed. 

After about 45 minutes, it took little longer because of changing the power button, Vil  declared that the phone was fully fixed. Sure enough Simon’s iPhone 5 looked brand new and even had a nice screen protector stuck on too. A nice touch!

All in all, the service from iMend was amazing. Punctual arrival on the date and time promised and at a time and location that suited us. The quality of the work was second to none and even comes with a 12 month warranty. 

The cost to replace the screen on the iPhone 5 was £59 which is comparable to many of the send-away services available but the convenience is invaluable. I would absolutely recommend iMend to anyone in need of a smartphone repair.

Please visit the iMend website for a full list of phones covered and their repair price list.

Posted in: Phones, Reviews