Archive for October 8th, 2014

By October 8, 2014 Read More →

Is your Belkin broken?

F9K1113_AC1200_herowb_116It would appear that for some reason Belkin routers can no longer connect to the Internet. As of midnight EDT many Belkin router owners took to Twitter to all point out their Belkin routers were suffering from some sort of fault or demonic possession. At 9:30am PDT Belkin acknowledged the issue and an hour later, issued a workaround. Belkin has not yet revealed the cause of the mass outage. There are many, many annoyed users out there furious at Belkin and their ugly side can be seen on Twitter. One thing is for sure you can take away power, gas and water but don’t meddle with someone’s internet connection.

Update #2: Belkin says all routers should now be fixed.

We have confirmed that the internet connectivity issue is now resolved.

If your service has not yet been restored, please unplug your router and plug it back in after waiting 1 minute. Wait 5 more minutes and the router should reconnect. If you have any further issues, please contact our support at (800) 223-5546.

We sincerely apologize for this inconvenience to our customers. We are taking a number of actions to eliminate this sort of incident from reoccurring

Update #1: Belkin’s official statement.

 

Starting approximately midnight on October 7, Belkin began experiencing an issue with a service configured in certain Belkin router models that causes a failure when it checks for general network connectivity by pinging a site hosted by Belkin. We know this issue has affected select older Wireless-N Belkin router models including F9K1102, F9K1105, F9K1113 and F9K1116. We are continuing to investigate other possible routers that may have been affected. We are working to resolve this issue as quickly as possible. Until there is a fix in place, we have identified a workaround for customers that are using the F9K1102 and F9K1105 routers to regain internet connectivity. That work-around as well as ongoing updates can be found at our outage status page for more information:http://www.belkin.com/outage