By March 14, 2020

Why you need to review your business processes

During the average working day, you will use several business processes naturally without even thinking about them. When you are established in a role for a time, it can become second nature to complete tasks in a certain way, and it becomes almost intuitive.

While this can feel good for an employee in terms of its less of a brain-drain trying to think about how to perform each task, it can mean that complacency sneaks in.

Complacency is detrimental to your business.

  • You lose the competitive edge
  • Mediocrity becomes the standard
  • You lose efficiency
  • You risk employees leaving because they are not challenged adequately
  • The workplace culture becomes stagnant
  • You risk not being able to attract new talent
  • You lose the thirst for success
  • You lose customers

Yes, complacency can be the first step to losing your business.

So, if you see the symptoms of complacency – unhappy customers, stressed employees, missed deadlines, and escalating costs – it’s time to shake up the business and identify how you can make improvements.

Undertake an audit of business processes

To improve your business, you need to understand precisely how people fulfil their roles. With clarity about each role, you can review how best to make their working day more productive and efficient.

Ask the questions:

  • What equipment and software do they use?
  • How do they spend their time?
  • Where do employees feel frustrated?
  • Where is there a bottleneck?
  • What causes delays?

 

React to findings

By reviewing the results of your process audit, you will be able to identify areas that need to be improved. When processes are not efficient, you risk:

  • A decrease in product or service quality
  • Work and tasks being duplicated
  • Wasting resources
  • Increasing costs

There may be a simple way for inefficiencies to be overcome, such as moving a printer nearer a desk, or you may need to upgrade to a Xeretec printing solution if your current printer cannot cope with the required capacity.

Now you are aware of the issues you can redesign the processes. It’s best practice to include the people who are going to be directly impacted by the changes in the decision-making process. They will be able to give you more insights about how to resolve the challenges and are more likely to be happy with the decisions if they have been involved throughout the process.

How to successfully implement changes in the workplace

People react differently to change. Some embrace the challenge of learning a new way to work, while others are less enthusiastic and feel threatened by the great unknown. It’s up to you to manage the change – how you lead will impact the outcome.

Just because a task has always been done in a specific way does not mean that it remains the most efficient way of doing it. Reviewing how tasks are completed helps to drive efficiency and increase productivity, including employees in the decision-making process and showing that you value their opinion, boosts morale, and kicks complacency to the curb.

Posted in: Editorial

About the Author:

More than 20 years in the IT industry. Blogging with a passion and thirst for new technology since 2005.
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