By October 28, 2019

The Benefits of Cloud, On-Premise & Hybrid Communication Systems

The quality of customer service is at an all-time high. No, we’re not just saying that — the stats speak volumes: 81 per cent of US consumers say companies are either meeting or exceeding their expectations in the field of customer service.

That’s powerful stuff.

As you can see, the fear of being left behind in your competitor’s dust is real. The solution? Picking the right communications system for your company: cloud-based, on-premise or a hybrid of the two.

Let’s take a closer look at these solutions and how they can benefit your company.

Cloud-Based Solutions

Cloud-based call centre software solutions are resilient. With the power of the cloud, you can leverage your provider’s data centres from anywhere in the world. All you need is a stable internet connection for you and your customer support agents to access and make the most out of this software.

It’s also worth noting; you don’t have to waste your precious time and money on maintenance. Instead, the entire infrastructure is managed and maintained by your service provider. So, rest assured, your IT department can focus on all the other tasks you need them to do.

On the subject of expenses, cloud-based call centre software allows you to predict your finances. This comes in handy for budgeting your company’s future expenses. Plus, there are no installation costs. You don’t have to purchase or install any hardware. Instead, you just pay your monthly (or annual) subscription to your service provider.

On-Premise Comms Systems

Larger enterprises that want full control over their comms network will benefit from an on-premise system. It’s safe to say organisations with the funds for the hardware and licensing to install an in-house solution enjoy lower ongoing operational costs. At least, in the long run anyway.

Once the initial outlay is taken care of, you don’t have the same monthly payments as you do cloud-based solutions.

A Hybrid Solution

The most notable benefit of the hybrid system is that it provides a smoother migration process for companies wanting to transition from on-premise to cloud-only systems.

You can utilise your existing machinery and combine it with cloud-based software, rather than switching to an entirely new system all in one go. This is a much quicker way for your company to enjoy the benefits of the cloud. With a hybrid solution, you shouldn’t experience the downtime that usually occurs with traditional migration.

As with on-premise systems, you still have full control over your servers. You choose what to host on the cloud and what you host internally — the choice is yours.

If your business handles particularly sensitive data, say financial info or medical records, you’ll probably want to keep this in-house and delegate other areas of your business to the cloud.

It’s also worth noting, just like the cloud-based solution, it’s easy to scale your comms system. You can add new communication lines or take them away as and when you please — without forking out for extra hardware.

The Key Takeaways

Each of these three systems has different benefits. A cloud-based solution is resilient and easy to scale, there are no installation or maintenance costs and the predictable fees make it easy to budget. The on-premise solution gives you full control over your comms system and in the long-run, it (should) be cheaper. The hybrid option gives you complete control over your comms system while enjoying the scalability and accessibility of the cloud.

Now that you’re in a better position to make an informed choice about your comms system, which one will you choose for your business?

Posted in: Editorial

About the Author:

More than 20 years in the IT industry. Blogging with a passion and thirst for new technology since 2005.
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