Windows Mobile 6.1 SMTP issues
18/09/08 10:37:37 am by Matt - 718 words
Categories: News |
 |
Do you have a Windows Mobile 6.1 powered device and use either POP3 or IMAP4 with SMTP? Have you encountered problems sending email or seen the error message below?
If the answer to either of the questions above is yes then read on as what you are seeing is actually a bug that affects all WM 6.1 powered handsets!
Background
I first discovered this problem a few months ago while using my HTC TyTN II. I have access to two Exchange servers but, as you'll probably know, you can only set up one Exchange activesync partnership per device. So for the other account I have to use IMAP4 and send over SMTP.
I've been using the setup for about 18 months and it works perfectly well for me, well until HTC released the WM 6.1 update for the TyTN II it did.
I installed the 6.1 update on the TyTN II and set up my Exchange and IMAP4 accounts. Was able to receive email with both accounts, no problem. All was well until I tried to send an email from my IMAP4 account (through SMTP). Upon trying to send mail I simply got presented with the error message above. I checked the account settings, they were all correct, but still unable to send mail.
I then restored the original WM 6.0 ROM to the TyTN II and the problem went away! This lead me to think that there was a problem with HTC's implementation of the 6.1 ROM. However later test revealed this to not be the case.
I set up my IMAP4 email on my new HTC Touch Diamond and was able to send one email, but subsequent emails then failed with the same error message. Deleting and recreating the account allowed me to send one or two more emails before it then failed again. One sending failed the account never works again!
So I contacted one of our friends at Microsoft to try and work through the problem.
Having worked with the guys at Microsoft for the past 6 weeks or so (including the top Outlook Mobile chap in the US) and having sent them my TyTN II to test we have discovered the following bug affecting ALL Windows Mobile 6.1 devices.
You can see more in the email excerpt from Microsoft below:
We are done with it and just checked in a bug fix last week to address what turned out to be a severe product bug that will affect all WM 6.1.x devices until they receive a fix or upgrade to WM 6.1.4. Your help both made us aware of the issue before it bubbled up through the forums and your device actually did help us debug the issue.
We are driving the issue with our response team and pushing to make a fix more broadly available independent of a device update.
More details on this bug:
Symptoms:
At some point sending e-mail stops working for a given e-mail account.
This will happen if the there is *any* failure to connect to the SMTP server – ever. After that point the user cannot send mail with that account again.
Recovery:
The user must delete their e-mail account and recreate it each time this happens.
There is no way to prevent this from reoccurring.
So as you can see, the problem is pretty severe and affects all devices with WM 6.1. The work around, if you can call it that, is to delete the affected account and recreate it.
I also suspect that this bug is related to the problem that many people report with GMail on their mobile and the reason why you must delete and recreate an email account if any of the account credentials change.
Microsoft are working on the problem at the moment and are hoping to make an independent update available. Let's hope that it will be available in that format rather than part of a full ROM update as I suspect that it will take time to filter through the manufacturers and the operator supply channels.
If you are affected by this issue then do drop me a line and I'll endeavour to keep you updated with the progress of the fix.
EDIT: Please see this post for a potential fix to the problem!
Posted by: Matt
Permalink162 comments
Comment from: Zoltan Vandor [Visitor]
Hi,
I'm not 100% sure that this problem affects the 6.1WM only... My 6.0 rom version of htc herald caused the same problem. I'm using gmail imap, but I have own smtp also and the result was the same, so this is why I think the problem was not in the gmail or in our system at the same time...
I'm not 100% sure that this problem affects the 6.1WM only... My 6.0 rom version of htc herald caused the same problem. I'm using gmail imap, but I have own smtp also and the result was the same, so this is why I think the problem was not in the gmail or in our system at the same time...
18/09/08 @ 11:26
Comment from: Gabriel [Visitor] · http://www.flickr.com/gpollara
Hi Matt
Thanks very much for your post as I've been waiting a few weeks for someone to report this. I had EXACTLY the same problem on my HTC Touch Diamond using IMAP on Yahoo Mail. I had to use the same work around and touch wood it's still working a month or so on. There were so many possible things that could have gone wrong (HTC, WM6.1, Yahoo, etc..) that I wasn't sure where to start. Good to know now. Like you, I hope they fix this without a full ROM upgrade.
Thanks very much for your post as I've been waiting a few weeks for someone to report this. I had EXACTLY the same problem on my HTC Touch Diamond using IMAP on Yahoo Mail. I had to use the same work around and touch wood it's still working a month or so on. There were so many possible things that could have gone wrong (HTC, WM6.1, Yahoo, etc..) that I wasn't sure where to start. Good to know now. Like you, I hope they fix this without a full ROM upgrade.
18/09/08 @ 19:47
I suffered this issue with the standard T-Mobile MDA Compact IV (Touch Diamond) ROM, although the problem doesn't seem to be affecting an alternative Windows Mobile 6.1 ROM I am currently using.
Would sure like to be kept in the loop though.
Thanks
Would sure like to be kept in the loop though.
Thanks
19/09/08 @ 09:54
Comment from: Lee Northall [Visitor]
Hi Matt,
Thanks for your post, I have been suffering a similar problem with my hotmail account since upgrading from my trusty TyTN II to a Touch Diamond. I have a problem record open with Micorsoft and have tried all manner of workarounds. I must have spent days trying to get my email working!!!
Please let me know if you hear of a fix.
Cheers,
Lee
Thanks for your post, I have been suffering a similar problem with my hotmail account since upgrading from my trusty TyTN II to a Touch Diamond. I have a problem record open with Micorsoft and have tried all manner of workarounds. I must have spent days trying to get my email working!!!
Please let me know if you hear of a fix.
Cheers,
Lee
19/09/08 @ 10:10
Comment from: Lee Northall [Visitor]
Hi Matt,
Thanks for your post, I have been suffering a similar problem with my hotmail account since upgrading from my trusty TyTN II to a Touch Diamond. I have a problem record open with Micorsoft and have tried all manner of workarounds. I must have spent days trying to get my email working!!!
Please let me know if you hear of a fix.
Cheers,
Lee
Thanks for your post, I have been suffering a similar problem with my hotmail account since upgrading from my trusty TyTN II to a Touch Diamond. I have a problem record open with Micorsoft and have tried all manner of workarounds. I must have spent days trying to get my email working!!!
Please let me know if you hear of a fix.
Cheers,
Lee
19/09/08 @ 10:11
Comment from: Joel [Visitor] · http://www.joellueders.com
Good to hear I'm not alone! Palm Treo 800w. Let me know if you get wind of a fix, so I can delete my account, recreate it, and then email you back!
19/09/08 @ 13:44
Comment from: Phil [Visitor]
Interesting story.
How can a 'regular' user report bugs to Microsoft?
I have an annoying problem with notifications - whenever I switch timezones from GMT to GMT+10 my notifications stop working. It happens in both WM Standard & Professional and is a pain in the backside seeing as I work a lot in Australia. I'm sure if I put my mind to it I could come up with a reproducible test case but who do I send it to...
How can a 'regular' user report bugs to Microsoft?
I have an annoying problem with notifications - whenever I switch timezones from GMT to GMT+10 my notifications stop working. It happens in both WM Standard & Professional and is a pain in the backside seeing as I work a lot in Australia. I'm sure if I put my mind to it I could come up with a reproducible test case but who do I send it to...
20/09/08 @ 02:17
Comment from: Jony [Visitor]
thanks a lot, I have the same problem.... If you please when you gut any information to solve this issue could you tell me the solution??
thank you in advance...
thank you in advance...
20/09/08 @ 13:03
Comment from: Sam [Visitor]
Hi any updates on this issues? I would like to get updates if any.
Thanks~!
Thanks~!
21/09/08 @ 06:06
Comment from: Nebula [Visitor]
Having the same issue and would welcome updates about a fix.
Many thanks.
Many thanks.
21/09/08 @ 18:11
Comment from: Garry [Visitor]
Same same - Thought I was the problem. Updates appreciated , and let us know if you need supporting evidence ?!
Thanks.
Thanks.
21/09/08 @ 22:35
Comment from: Garry [Visitor]
Microsoft don't seem to recognise this as an issue...
https://forums.microsoft.com/windowsmobile/showpost.aspx?postid=3747022&siteid=65&sb=0&d=1&at=7&ft=11&tf=0&pageid=2
https://forums.microsoft.com/windowsmobile/showpost.aspx?postid=3747022&siteid=65&sb=0&d=1&at=7&ft=11&tf=0&pageid=2
22/09/08 @ 06:28
They really should do by now - I'll raise this with the guy that I've been working with.
Latest update is that MS are hoping to provide a CAB that will patch the issue!
I'll let you know when I find out more.
Matt
Latest update is that MS are hoping to provide a CAB that will patch the issue!
I'll let you know when I find out more.
Matt
22/09/08 @ 07:22
Comment from: Andy [Visitor]
Hi Matt,
I've experienced the same thing on several different email accounts since applying the WM6.1 upgrade for the TYTN II from Orange. I'd be really grateful if you'd let me know when you hear that the fix is available please. In the meantime, is there a downgrade available back to version 6.0?
Thanks again,
Andy
I've experienced the same thing on several different email accounts since applying the WM6.1 upgrade for the TYTN II from Orange. I'd be really grateful if you'd let me know when you hear that the fix is available please. In the meantime, is there a downgrade available back to version 6.0?
Thanks again,
Andy
23/09/08 @ 20:41
Comment from: gseh88 [Visitor]
I have just been through the same experience but with 2 major differences. Firstly, out of desperation, I hard reset my hTC Touch Pro and setup my email account again but immediately had the same problem. Secondly, after messing around with the settings for the thousandth time, it suddenly started working again. I have sent about 6 emails today without any problems. I am with Vodafone and send through their send.vodafone.net server.
Please keep me informed as and when this promised patch comes out.
Thanks alot,
Greg
Please keep me informed as and when this promised patch comes out.
Thanks alot,
Greg
24/09/08 @ 01:48
Comment from: James Norton [Visitor] 
I have had this poroblem a few times as well - thought it was just me!
Anyway, please keep me up to date as well - its really annoying! Any timescale for the fix?
Thanks
Anyway, please keep me up to date as well - its really annoying! Any timescale for the fix?
Thanks
24/09/08 @ 09:27
Comment from: Jim Huneycutt [Visitor] · http://www.percheron.com
YES! 18 hours wasted trying to track this down. Definitely a bug. Please advise if you get more info/fix!
Thank you!
jim
Thank you!
jim
25/09/08 @ 03:23
Comment from: Rukshan Wijeratne [Visitor]
Hi !! I have the same exact problem on my HTC Mogul through sprint. I have my own domain name with a gmail backend. Looking forward for a resolution... :)
25/09/08 @ 03:35
Comment from: Emil [Visitor]
Have excatly the same problem. Hope for a solution soon, and it would be excellent to be kept up to date on the issue.
25/09/08 @ 19:30
Comment from: Ken Varn [Visitor]
I just discoverred this problem on my WM 6.1 ROM. I had not sent any e-mails with my SMTP Yahoo account and thought everything was fine because the receive was working. The send is definately broken. This worked in WM 6.0.
I would be really interested if you discover a fix for this.
26/09/08 @ 03:23
Comment from: R Carter [Visitor]
Please advise when fix is available- Touch Diamond Pro back in box!
26/09/08 @ 15:08
Comment from: Eric Matlis [Visitor]
Hi all-
I have a sprint Mogul (ppc-6800) also with email issues, however my problem is I cannot receive. I am using my university's imap account which worked fine in WM6.0. As soon as I switched to WM6.1 I no longer reliably receive emails. (I haven't tried to send). Sometimes would get a few emails, but usually not. When I switched back to 6.0, I could receive emails again. Is this related to the Microsoft WM6.1 bug?
thanks in advance
I have a sprint Mogul (ppc-6800) also with email issues, however my problem is I cannot receive. I am using my university's imap account which worked fine in WM6.0. As soon as I switched to WM6.1 I no longer reliably receive emails. (I haven't tried to send). Sometimes would get a few emails, but usually not. When I switched back to 6.0, I could receive emails again. Is this related to the Microsoft WM6.1 bug?
thanks in advance
26/09/08 @ 17:27
Comment from: Eduardo Iturbe [Visitor]
I am also facing this problem with my HTC Touch, however I tried several times to delete and recreate the account without any lucky. I have setup an IMAP account and get this error always. So please advice me when fix is available please. Another question is: I have another bug, which prevent me to use NOTES after install New Caracas Time Zone patch. I live in Caracas, Venezuela and after I install this patch the NOTES application stop working, do you know how I can address this issue with Microsoft?
Thanks,
Eduardo
HTC Touch
WM6 Professional
CE OS 5.2.1620 (Build 18125.0.4.2)
Thanks,
Eduardo
HTC Touch
WM6 Professional
CE OS 5.2.1620 (Build 18125.0.4.2)
26/09/08 @ 18:12
Comment from: Trevor Cobb [Visitor]
I am having the exact same problem with the WM6.1 rom on my T-mobile Wing. I have to delete and re-add my POP/SMTP email account several times a day. REALLY annoying. I'm about to go buy an iphone.
26/09/08 @ 18:45
Comment from: Kevin [Visitor]
Same problem. Updated a Q9c to 6.1 and e-mail died on me. Just got a Touch Diamond and it does the same thing. Very frustrating. Please keep bugging MS about this and let us know what happens!
27/09/08 @ 03:44
Comment from: Petter Osthus [Visitor]
I have just purchased a HTC Advantage 7510 with WM 6.1 Every time I receive E-mail, old old mail old mails in the Inbox is deleted. When I send MMS, it is stored in my Inbox; quite ann annoying! Anyone who have experienced similar problems?
27/09/08 @ 11:23
Comment from: Clay [Visitor]
I have an AT&T Tilt. Everything was fine for about 2 weeks and when I think of it, I did inadvertently delete the account and recreated. Not really know this is the universal temp fix for this issue. I to would like to see this problem resolved as sending email from the 6.1 platform is more functional for me than having to log into the mobile version by way of my data plan and send emails.
27/09/08 @ 15:27
Any word on what the problem is caused by? That is, is it a file system-level bug, or is something messed up in the WinCE databases? I bet the latter is the case. This, however, also means it's rather easy to fix with, say, a command-line app or script. I've written several of such apps.
Can you provide me with any input on these (or, tell the MS folks to contact me) so that I can quickly come up with a solution / hack?
(Before any of you ask if you haven't read my articles on [fixing] other Messaging bugs: yes, I do know how Messaging works on the DB level.)
Can you provide me with any input on these (or, tell the MS folks to contact me) so that I can quickly come up with a solution / hack?
(Before any of you ask if you haven't read my articles on [fixing] other Messaging bugs: yes, I do know how Messaging works on the DB level.)
27/09/08 @ 17:43
Latest info I have from MS is that they are about to send me a CAB file that will resolve the issue. I guess this will be made available to everyone.
27/09/08 @ 20:47
Comment from: Tiltywhirl [Visitor]
Can everyone check whether their Windows Update app will connect. I suspect this may be a related issue. I've noticed it fails to connect to server whenever my imap gmail stops sending.
28/09/08 @ 01:41
Comment from: Bryan [Visitor]
Thanks for posting this, it is much appreciated. One note here: I have seen one account work while another doesn't, so that seems to rule out the Windows Update correlation to a degree. This is with multiple gmail accounts.
28/09/08 @ 03:44
Comment from: Trevor Cobb [Visitor]
"Latest info I have from MS is that they are about to send me a CAB file that will resolve the issue. I guess this will be made available to everyone."
YAY!!!!!!! Will you make sure to host it somewhere and give us all the link?
YAY!!!!!!! Will you make sure to host it somewhere and give us all the link?
28/09/08 @ 04:37
Comment from: Catwithonepawup [Visitor]
I have a HTC Touch Diamond on the vodafone network in Australia..and YES...I CAN RECEIVE BUT NOT SEND EMAILS EITHER. Thank god..I thought I was doing something wrong ! Hoping the fix will work for me here in Australia...
28/09/08 @ 11:21
Comment from: Werner Ruotsalainen [Visitor] · http://www.pocketpcmag.com/cms/index.php?q=blog
Matt, great news! Let us know if they don't come up with a decent fix - postfixing this issue can be easily done from a third-party app (like mine) without having to fix Messaging itself; then, I'll contact the MS folks themselves to describe what DB's are affected and need to be fixed.
28/09/08 @ 11:23
Comment from: Christoph [Visitor]
damn - if there is no bugfix my touch pro is useless to me.
if you have any news - please let me know!
thank you!!
if you have any news - please let me know!
thank you!!
28/09/08 @ 20:09
Comment from: Alan [Visitor]
Thanks for taking the time to post this, I had no idea what was going on with my HTC Touch Diamond - let me know how you get on with a fix...I think there will be a whole heap of people who want it!
Thanks
Thanks
28/09/08 @ 23:20
Comment from: Murali [Visitor]
Please keep me in the loop. I have the same issue with my device running on WM6.1
Thanks
Murali
Thanks
Murali
29/09/08 @ 07:36
Comment from: Jason [Visitor]
Same issue with WM6.1. Spent hours trying to fix it, thinking it was me doing something wrong.Sure would appreciate a fix.
Thanks
Jason.
Thanks
Jason.
29/09/08 @ 17:47
Comment from: Johan van Mierlo [Visitor] · http://www.bostonpocketpc.com
Hi Matt,
This is my answer to this
http://forums.microsoft.com/windowsmobile/showpost.aspx?postid=3937911&siteid=65&mode=1&sb=0&d=1&at=7&ft=11&tf=0&pageid=3
I have seen this happen when I send a message from am area when I am roaming and I am out of reach with my ATT net work.
A quick fix is to use (if you have) the Network Wizard. This will look automatically at all your network settings and update them, It will restart your phone and all work again.
This you probably have to do again once you're back in your area.
And of course it can also just happen. I still use the same fix. (deleting the mail account and creating a new one did not work for me)
Johan
This is my answer to this
http://forums.microsoft.com/windowsmobile/showpost.aspx?postid=3937911&siteid=65&mode=1&sb=0&d=1&at=7&ft=11&tf=0&pageid=3
I have seen this happen when I send a message from am area when I am roaming and I am out of reach with my ATT net work.
A quick fix is to use (if you have) the Network Wizard. This will look automatically at all your network settings and update them, It will restart your phone and all work again.
This you probably have to do again once you're back in your area.
And of course it can also just happen. I still use the same fix. (deleting the mail account and creating a new one did not work for me)
Johan
29/09/08 @ 18:29
Comment from: Trevor Cobb [Visitor]
found two people who are using wm6.1 with no smtp problems on their devices... is this problem only on HTC devices with wm6.1?
http://forums.microsoft.com/windowsmobile/showpost.aspx?postid=3933452&siteid=65
http://forums.microsoft.com/windowsmobile/showpost.aspx?postid=3933452&siteid=65
29/09/08 @ 19:03
Comment from: Arw [Visitor]
Not only do I have the same problem with my (2 month old) HTC Tytn II running WM 6.1, which has yet to send an email at all (unlike my HTC SPV C500), I can receive POP3 Ok but there is a chronic problem with Orange's SMTP server, which has been broken for ages (they say). Orange told me to find my own SMTP service if I wanted to send mail, so I tried the excellent AuthSMTP which I use on my PC and - lo! - same problem!
At the time of purchase, the rep did mutter something about 'software problems'. They withdrew the HTC from sale shortly afterwards. I got one of the very last from Orange.
Worse, the truly excellent tech support chap at AuthSMTP owns a Tytn II as well (WM6.0 presumably) and had no problem with sending mail on his, though he recommends enabling SSL in Pocket Outlook.
I have jumped through hoops and tried every possible combination of settings in Outlook - there aren't many - and it has never been possible to send an email through Orange. I cannot imagine any broadband provider telling its users that you can't send mail through their service. (Tiscali did once state that SMTP was a 'free extra' - their way of dismissing customer email problems).
Tomorrow I throw the problem back at Orange.
At the time of purchase, the rep did mutter something about 'software problems'. They withdrew the HTC from sale shortly afterwards. I got one of the very last from Orange.
Worse, the truly excellent tech support chap at AuthSMTP owns a Tytn II as well (WM6.0 presumably) and had no problem with sending mail on his, though he recommends enabling SSL in Pocket Outlook.
I have jumped through hoops and tried every possible combination of settings in Outlook - there aren't many - and it has never been possible to send an email through Orange. I cannot imagine any broadband provider telling its users that you can't send mail through their service. (Tiscali did once state that SMTP was a 'free extra' - their way of dismissing customer email problems).
Tomorrow I throw the problem back at Orange.
29/09/08 @ 19:13
No, it's not exclusive to HTC devices. MS confirm that all WM 6.1 devices are affected. I've tested on a large number of devices myself.
Does seem to be that some email servers are more prone to giving errors and therefore make the problem worse.
Matt
Does seem to be that some email servers are more prone to giving errors and therefore make the problem worse.
Matt
29/09/08 @ 19:45
Comment from: Torsten [Visitor]
Hi, I've got exactly the same problem with sending emails via smtp. Please let me know if there are any news.
Thanx a lot.
Thanx a lot.
29/09/08 @ 21:26
Comment from: moshe [Visitor]
Thanks for your post, I have been suffering a similar problem with my gmail account.
I will be very happy to get an update on this issue.
I will be very happy to get an update on this issue.
29/09/08 @ 22:30
Comment from: Fabian [Visitor]
I'am also one of the many with the same problem. Please let me know if there is a fix for this problem
30/09/08 @ 09:37
Comment from: Erik [Visitor]
Thanks for reporting. Got an omnia I would like to utilize to its full extent. Hope they're working their a's off at Ms.
30/09/08 @ 10:00
Comment from: Werner Ruotsalainen [Visitor] · http://www.pocketpcmag.com/cms/index.php?q=blog
Matt, can you tell the MS guys to directly contact me, should they need some additional help with debugging SMTP communication? I see there are still some uncertainities around the problem; for example, which SMTP servers are more prone to the problem etc. At this area, my expertise could surely be used.
I'm an SMTP pro and some of the Outlook Mobile folks may even remember me based on my previous bugfixes. However, I don't want to waste time on reinventing the wheel.
I'm an SMTP pro and some of the Outlook Mobile folks may even remember me based on my previous bugfixes. However, I don't want to waste time on reinventing the wheel.
30/09/08 @ 11:08
Comment from: Webreaper [Visitor] · http://www.webreaper.net
Thanks for this, Matt. This problem has been bugging me for months, and I've (unfairly) berated Vodafone for mis-handling Port 25 traffic in the past. Good to see that MS are owning up to the problem and doing something to fix it. The fix can't come sooner enough IMO.
Having said that, I've just about had enough of WM as an OS, so if/when this fix becomes available it'll only be a stop-gap for me until I move to an Android device early next year. :)
Having said that, I've just about had enough of WM as an OS, so if/when this fix becomes available it'll only be a stop-gap for me until I move to an Android device early next year. :)
30/09/08 @ 11:13
Comment from: Etienne [Visitor]
Is the acclaimed CAB file available...we've all had enough of this problem. I remember that I had the same problem when using my HP ipaq rw6812. Now that I bought an HTC Touch Pro, I thought I would have solved the problem...!!! How wrong I was!!!
30/09/08 @ 12:47
Comment from: Adam [Visitor]
Thanks to all.
Used Matt's suggestion with Network Wizard all working now.
If using PPC phone follow this link to get Network Wizard
http://forum.xda-developers.com/showthread.php?t=320870
Don't know if it works with smartphones but works fine with my touch diamond
Used Matt's suggestion with Network Wizard all working now.
If using PPC phone follow this link to get Network Wizard
http://forum.xda-developers.com/showthread.php?t=320870
Don't know if it works with smartphones but works fine with my touch diamond
30/09/08 @ 14:27
Comment from: Adam [Visitor]
Sorry should have said followed Johan van Mierlo's tip.
Still credit to Matt and all as this blog has helped me solve the problem until MS provide a fix
Still credit to Matt and all as this blog has helped me solve the problem until MS provide a fix
30/09/08 @ 14:35
Comment from: Kalin [Visitor]
I have the same SMTP problem sending on my AT&T Tilt for my gmail account configured for IMAP. Hopefully they will also fix the auto-configuration issue that prevents you from setting up your phone with IMAP without entering a bogus address.
30/09/08 @ 17:35
Comment from: Steven Chan [Visitor] · http://stevenchan.us
Thanks for posting this. I too have been getting major errors with this and it's prevented me from doing a lot on my Palm Treo 800w. Can you please keep me informed?
Thanks!
Thanks!
01/10/08 @ 06:25
Comment from: Matt F [Visitor]
Great detective work. Please keep me posted as well!
01/10/08 @ 07:05
Comment from: R Carter [Visitor]
Has anyone got a date for this patch, have new touch pro sitting in a box I cant use, if patch is coming in 2-3 days may wait. If not I have no option but to return the device and find something else
01/10/08 @ 08:52
Comment from: erskinmay [Visitor]
Its not a Touch Pro or any other particular phone issue. I had the same problem with my HP ipaq rw 6815. Perhaps it wasn't as severe as this, having to delete the account every single time. But I am convinced that this is an OS problem that is accenuated by some phones and exacerbated by prone networks.
01/10/08 @ 22:08
Comment from: Charles [Visitor]
Hi Matt,
I have this exact issue, however, with Windows Mobile 6.0 running on my HTC TYTN II.
There seems to be no solution as you suggested.
I have this exact issue, however, with Windows Mobile 6.0 running on my HTC TYTN II.
There seems to be no solution as you suggested.
02/10/08 @ 03:56
Comment from: Seattle Scott [Visitor]
Have experienced this annoying problem immediately after upgrading to 6.1, like the lot of you. I've tried changing each and every email account setting - one at a time - to see if I could "reset" the cause whenever needed - without having to delete and rebuild the mail account repeatedly. And I think I might have found it...
- Messaging Menu (list of mail accounts)
- Menu --> Settings
- Send/Receive Schedule
- Download Messages --> [change from current option to another]
(I went from getting all to getting last 30 days)
- Done
Sending mail worked after changing just this one setting. I then changed it back to "get all" and sending mail continued working. Will see how it goes and see if I can repeat the fix WHEN the error happens again - keeping fingers crossed. And hoping the CAB is released soon! Whether by MSFT or by Matt. :-)
If this doesn't work for you, who knows - maybe just a one-time "lucky fix" on my device.
scott
- Messaging Menu (list of mail accounts)
- Menu --> Settings
- Send/Receive Schedule
- Download Messages --> [change from current option to another]
(I went from getting all to getting last 30 days)
- Done
Sending mail worked after changing just this one setting. I then changed it back to "get all" and sending mail continued working. Will see how it goes and see if I can repeat the fix WHEN the error happens again - keeping fingers crossed. And hoping the CAB is released soon! Whether by MSFT or by Matt. :-)
If this doesn't work for you, who knows - maybe just a one-time "lucky fix" on my device.
scott
02/10/08 @ 08:06
Comment from: Gordon Pasha [Visitor]
Hi
Unfortunately Seattle Scott's solution did not work for me (HTC touch, WM 6.1).
Regards
Gordon
Unfortunately Seattle Scott's solution did not work for me (HTC touch, WM 6.1).
Regards
Gordon
02/10/08 @ 17:30
Comment from: Duncan Hill [Visitor]
I've noticed that WM6.1 seems to be very twitchy about SSL/TLS. Once I deleted the e-mail account from my Touch Pro, and re-created it with SSL disabled. Presto, no errors about being unable to sync mail. I'm starting to wonder if it's detecting that I supplied mail.mydomain.tld, when the certificate is in the actual server name - barracuda.mydomain.tld.
02/10/08 @ 21:42
Comment from: Arw [Visitor]
Further to mine above, today I threw it back at Orange, Tytn II + WM6.1 = unfit for purpose, but they won't have it, and they only wanted to check my *POP3* settings instead. I have been fobbed off with a complaint reference number. I most eagerly await a response from their tech support any day soon (not), meantime I have not been able to send a single email in 2 months. Watch this space...
02/10/08 @ 23:44
Matt, is there an MS case number for this? Would be very handy to use when complaining to Carriers etc in a case like Arw's.
03/10/08 @ 08:07
I just received the following update from Microsoft about the above issue:
I continue to drive this issue hard internally and it has received executive level attention. I am asking for a date for a CAB. You can inform user's that they will not need to flash a ROM update to WM 6.1.4 but they will receive a CAB-installable update that fixes the problem. The big question remains, "When?"
In the mean time, here is a bit more about the cause: This was a horribly unfortunate side-effect of adding a feature to 6.1 designed to help ensure users can send mail on Operator networks that do IP filtering and block sending e-mail via an SMTP server that is not on their network. We introduced an OEM/Operator registry key override in 6.1 that specifies a backup SMTP server. Business logic was added that attempts to use the backup SMTP server address when the user-specified SMTP server address fails. If the backup server address succeeds, it becomes the new default. The bug occurs when the OEM-specified registry key is empty and when sending via the user-specified SMTP address fails for any reason at any time. Once the device gets in this state, SMTP fails without recovery for the account. (Although, Matt, you said you were able to send again by flipping SSL/Outgoing authentication settings. We didn’t see that.) This explains why users hit the bug only sporadically, and why recreating the account solves the problem (if only temporarily – until the next SMTP failure).
It is incredibly unfortunate that this was not caught in testing, nor during the extended Beta period for 6.1, nor in our TAP program, nor by internal “dogfood” usage of 6.1, nor during Mobile Operator trials. It took us weeks to identify reproducible steps even when we received your device and focused on it in August! This is an especially bitter pill given that the feature we added to help ensure sending success (for a known blocking issue on some mobile operator networks) is the very feature that introduced sending failure. Of course, the Outlook Mobile Team is dismayed, disappointed, and determined to make it right, and so we are driving the issue very hard internally.
By the way, the registry key noted above is an OEM-protected key. So while end users cannot add or edit the key, it is possible that the Mobile Operators could OTA-provision the key with an SMTP server address that works on their network and this may well solve the problem. I am asking the team that added this feature for us to investigate if this will work as an additional mitigation. Regardless, we will develop a communication plan to Mobile Operators that they can distribute through their support organizations so that when user’s call with this problem they get an appropriate response. It pains me greatly to hear the testimony of users that are trying in vain to get their problem solved and I will do everything possible to drive a rapid response on this issue.
Matt, thank you again for finding it, making us aware of it, sending us your device, and for posting about it.
Hopefully, I’ll send you an update again tomorrow when I get a response from the sustained engineering team on a timeline.
03/10/08 @ 10:58
Comment from: Werner Ruotsalainen [Visitor] · http://www.pocketpcmag.com/blogs
Glad to hear there will be a CAB file fixing the issue.
03/10/08 @ 11:19
Comment from: Alex Roebuck [Visitor]
There MUST be a way of accessing this "OEM-protected" registry key. Do we know what the key address is?
03/10/08 @ 11:25
Comment from: Webreaper [Visitor]
"It is incredibly unfortunate that this was not caught in testing, nor during the extended Beta period for 6.1, nor in our TAP program, nor by internal “dogfood” usage of 6.1, nor during Mobile Operator trials."
Erm, 'unfortunate'? Better words spring to my mind. Like 'shoddy', 'careless', 'unprofessional', etc. I could go on, but I have some fish in a barrel which need shooting, and I fancy a harder challenge. ;)
Erm, 'unfortunate'? Better words spring to my mind. Like 'shoddy', 'careless', 'unprofessional', etc. I could go on, but I have some fish in a barrel which need shooting, and I fancy a harder challenge. ;)
03/10/08 @ 11:53
Comment from: Adam [Visitor]
You can try and resolve it by installing Network Wizard availbale from this tread
http://forum.xda-developers.com/showthread.php?t=320870
It worked for me.
When setting up the email account try to use your mobile operators smtp server for outgoing mail, eg vodafone uk use send.vodafone.net even if thats not the email provider you use. The same thing happens on my desktop PC, my broadband is with NTL however I use various other email providers but unless I set the outgoing server to ntl it won't send messages.
http://forum.xda-developers.com/showthread.php?t=320870
It worked for me.
When setting up the email account try to use your mobile operators smtp server for outgoing mail, eg vodafone uk use send.vodafone.net even if thats not the email provider you use. The same thing happens on my desktop PC, my broadband is with NTL however I use various other email providers but unless I set the outgoing server to ntl it won't send messages.
03/10/08 @ 15:55
Matt--thanks for the updates. I too have the problem, and look forward
to the CAB update; will try the network update wozard shortly.
to the CAB update; will try the network update wozard shortly.
03/10/08 @ 19:43
Comment from: zizi [Visitor]
was really stressing bout this issue. Can't wait for the CAB file
04/10/08 @ 07:53
Comment from: Sol [Visitor]
So is there any update about when the CAB file will be released? I'm having the exact same problem on my HTC Touch Pro through Vodafone, except I can't send or receive, never mind send.
05/10/08 @ 21:18
Comment from: Robin [Visitor]
Thanks so much for all the hard work done here- if only Orange were prepared to follow things through like this! I too had a Touch Diamond which went back to Orange because of this issue, so I might try again now. A lot of the web research I did seemed to indicate Touch Diamonds were especially vulnerable, but perhaps that was because they were one of the few phones with a 6.1 implementation. I'm now thinking of a Samsung Omnia - anyone got any experience with this issue?
More importantly, my Touch Diamond had another, very incovenient issue. I couldn't sync deletions with the server, ie when I deleted email on the phone it stayed on the server - this was HORRIBLE as it meant I couldn't clear spam until I got back to the office. All the relevant settings were tried believe me. Does anyone have any similar issues/suggestions?
Finally, when the CAB update arrives, how do we get it/install it? Is there somewhere we should be checking?
Thanks again
More importantly, my Touch Diamond had another, very incovenient issue. I couldn't sync deletions with the server, ie when I deleted email on the phone it stayed on the server - this was HORRIBLE as it meant I couldn't clear spam until I got back to the office. All the relevant settings were tried believe me. Does anyone have any similar issues/suggestions?
Finally, when the CAB update arrives, how do we get it/install it? Is there somewhere we should be checking?
Thanks again
06/10/08 @ 16:42
Comment from: Mike [Visitor]
Definitely interested in the fix. Please let me know when it's released.
06/10/08 @ 20:11
Comment from: Sol [Visitor]
You know I am the biggest Microsoft fan in the world. Every product I own is a Microsoft product because I believe that Microsoft solutions are the best to my technological problems. I hate the way people criticize them 24/7, but it's at times like these that Microsoft deserves all the criticism it gets.
After spending hours on the internet trying to find a fix for this problem I have seen complaints going as far back as MAY! I can't believe people have even tolerated this problem for this long! I have owned my HTC Touch Pro for 4 days and I am finding this unacceptable. Why does Microsoft not see the urgency in fixing this? I am so disgusted that this can even happen in the first place.
According to the post above "It is incredibly unfortunate that this was not caught in testing, nor during the extended Beta period for 6.1, nor in our TAP program, nor by internal “dogfood” usage of 6.1, nor during Mobile Operator trials." Are they trying to tell me that they didn't even bother to send an email from gmail or yahoo? The 2 biggest webmail providers on the planet? This is perhaps the simplest email operation possible! This is UNACCEPTABLE!
Microsoft should be ashamed. Not because a mistake like this can occur, but for not rectifying it as soon as possible and for treating their customers like they don't matter, or that they can wait for weeks and weeks at a time for a fix. I'm not a person who is going to threaten to use Apple or Blackberry products instead, but I feel so let down by Microsoft because of all this that it is understandable that people would take this course of action.
Come on Microsoft. Please prove me wrong. Show us that you can fix this in the next 48 hours and make us all happy customers! ARGHHHHHH!
After spending hours on the internet trying to find a fix for this problem I have seen complaints going as far back as MAY! I can't believe people have even tolerated this problem for this long! I have owned my HTC Touch Pro for 4 days and I am finding this unacceptable. Why does Microsoft not see the urgency in fixing this? I am so disgusted that this can even happen in the first place.
According to the post above "It is incredibly unfortunate that this was not caught in testing, nor during the extended Beta period for 6.1, nor in our TAP program, nor by internal “dogfood” usage of 6.1, nor during Mobile Operator trials." Are they trying to tell me that they didn't even bother to send an email from gmail or yahoo? The 2 biggest webmail providers on the planet? This is perhaps the simplest email operation possible! This is UNACCEPTABLE!
Microsoft should be ashamed. Not because a mistake like this can occur, but for not rectifying it as soon as possible and for treating their customers like they don't matter, or that they can wait for weeks and weeks at a time for a fix. I'm not a person who is going to threaten to use Apple or Blackberry products instead, but I feel so let down by Microsoft because of all this that it is understandable that people would take this course of action.
Come on Microsoft. Please prove me wrong. Show us that you can fix this in the next 48 hours and make us all happy customers! ARGHHHHHH!
07/10/08 @ 00:31
On my HTC Touch--Sprint based--I was able to get IMAP/SMTP working again with Gmail after using the built-in Sprint e-mail manager... somehow it bypasses the normal setup but still uses Pocket outlook... and it works!
07/10/08 @ 03:54
You mean it works at the moment Jeff! :P
07/10/08 @ 06:08
Comment from: Justin [Visitor]
I am having the same peoblem with my tilt a cusin to the unit you have. I can acess aol email fine right now i am just having a problem with gmail accounts. I have tried the deleting the accounts and creating a new one but that no longer works. i take it you are able to roll back the wm 6.1 update to the older version??
08/10/08 @ 02:04
This is a good log!
I also found this problem and was struggling with it for weeks by now.
I'm longing for the fix/cab too...
I also found this problem and was struggling with it for weeks by now.
I'm longing for the fix/cab too...
08/10/08 @ 18:18
Comment from: Robert B. Dunham [Visitor]
Had an online "chat" with Palm regarding my Treo800 that is experiencing this same problem. Palm is "not authorized to provide ... the correct date of release of that update."
08/10/08 @ 18:48
Comment from: G [Visitor]
I'm switching to linux on my htc kaiser. Oh yea can't. All right I've been battling this issue with HTC for a week now. It's funny they didn't know anything about it nor did ATT (my provider). ATT stated I have to use their smtp server to resolve the issue. Of course their smtp server is insecure.
Anyway I would appreciate an email when the cab's released.
Thanks
Anyway I would appreciate an email when the cab's released.
Thanks
09/10/08 @ 13:46
Comment from: R Carter [Visitor]
Well fed up waiting for MS to release CAB HTC Going back on Monday and back to the trusty old XDA as Sold my Mio 701 which never let me down ever!- may buy another one. Next phone will not be Windows. Just bought and Macbook so I guess iphone next?
09/10/08 @ 18:41
Comment from: S Bhabra [Visitor]
Thx Matt. Same thing has been happening to me and would appreciate an update on the fixes. Don't like the idea of deleting accounts each time. :(
09/10/08 @ 23:17
Comment from: Justin Dee [Visitor]
Also need this update... even the recreate account trick does not work as even the first 'send' errors. :(
10/10/08 @ 03:34
Comment from: Andy Cullip [Visitor]
This is a great thread, but why is there still no statement from MS on their WM websites? Or their forums?
Perhaps I missed it somewhere...?!!
Why do we all have to suffer on in silence? Once again Microsoft shows a complete disdain for their customers; promising the earth and then failing to deliver.
Why are we left so impotent to do anything about issues such as this one? I can only assume that MS consistently hide themselves from their users because they fear that they would be inundated with complaints... but leading a software development team myself I know that if you don't get told of issues then you can't very well expect to fix them.
At the end of the day, none of us as software users likes the delays involved in getting things investigated, fixed, tested and released, however if we are given regular feedback in the form of progress reports at least we know that something is being done and have an ETA for a fix. Around these parts, we call feedback "setting our customer's expectations"...
Perhaps I missed it somewhere...?!!
Why do we all have to suffer on in silence? Once again Microsoft shows a complete disdain for their customers; promising the earth and then failing to deliver.
Why are we left so impotent to do anything about issues such as this one? I can only assume that MS consistently hide themselves from their users because they fear that they would be inundated with complaints... but leading a software development team myself I know that if you don't get told of issues then you can't very well expect to fix them.
At the end of the day, none of us as software users likes the delays involved in getting things investigated, fixed, tested and released, however if we are given regular feedback in the form of progress reports at least we know that something is being done and have an ETA for a fix. Around these parts, we call feedback "setting our customer's expectations"...
10/10/08 @ 11:53
Comment from: Henk [Visitor]
Hi Matt,
Thank you so much for your effort! I was getting nuts from having this problem. But now I am able to send email (using my gmail account) from my HTC Touch Diamond .
Cheers,
Henk
Thank you so much for your effort! I was getting nuts from having this problem. But now I am able to send email (using my gmail account) from my HTC Touch Diamond .
Cheers,
Henk
10/10/08 @ 14:52
Comment from: Krister [Visitor]
Having the same issue on my TyTN II since upgrading to 6.1 last week. The recreate account "work around" works for a while. Looking forward to hear when there's a fix around...
/Krister
/Krister
10/10/08 @ 19:33
Comment from: Matt [Visitor]
Hey Matt - fellow Matt here. I'll keep an eye on the thread but if you're able to add me to the "alert" list for the fix I'd appreciate it.
11/10/08 @ 22:21
Comment from: Nylo [Visitor]
Having the same issue here as well since I updated to WM6.1. If you here of anything please drop me a line.
Nylo
-HTC 8925
-WM6.1
-No data plan
Nylo
-HTC 8925
-WM6.1
-No data plan
13/10/08 @ 23:18
Comment from: Ronney [Visitor]
Hi Matt,
I want to upgrade my TyTn II to WM 6.1. How can I revert back to WM 6.0 if I want to (you have mentioned that you did indeed go back to WM 6.0 at one stage)? Also do you know if the ROM upgrade works on Vista?
Thanks in advance,
Ronney
I want to upgrade my TyTn II to WM 6.1. How can I revert back to WM 6.0 if I want to (you have mentioned that you did indeed go back to WM 6.0 at one stage)? Also do you know if the ROM upgrade works on Vista?
Thanks in advance,
Ronney
14/10/08 @ 13:33
Comment from: Howie [Visitor]
I just got my diamond and I was going nuts trying to resolve this. I'm glad I found your blog with is immensely useful information. There are good people out there! Please keep me updated on the patch from MS.
14/10/08 @ 14:48
Comment from: lisa [Visitor]
Same issue on my alltel service with the HTC PPC 6800 (same as sprint mogul). Alltel is clueless. I've had the problem for months now and it's with WM 6.0 not 6.1. Love to have a shout when the CAB arrives!
14/10/08 @ 18:32
Comment from: Greg [Visitor]
Dito...same problem on my At&t Motorola Q9 Global (WM 6.1) bought Oct 3 2008 please keep us updated and thanks.
15/10/08 @ 02:37
Comment from: mike [Visitor]
All,
ButtonBoy from XDA-Developers has made some registry changes he feels have fixed this smtp time out error - view the thread here: http://forum.xda-developers.com/showthread.php?p=2776411#post2776411
Below is the single post (#83) with registry change instructions - Anyone familiar with this stuff care to comment?
Cheers -
[One fix
Not sure about all the ROM variants out there, but I am using the official AT&T 6.1 image, and this worked for me. Perhaps somebody smarter could make a cab of this...
1. Add the reg key “Operator” to \\HKLM\System\Inbox\Settings
2. Add the reg key "OutgoingServer" below Operator key.
3. Add the reg val (reg_str) "OutgoingServer" below Operator key- “ButtonBoy rules”
4. Soft reset
After doing this, all the emails left my SMTP Outbox arriving at their destination inboxes.]
ButtonBoy from XDA-Developers has made some registry changes he feels have fixed this smtp time out error - view the thread here: http://forum.xda-developers.com/showthread.php?p=2776411#post2776411
Below is the single post (#83) with registry change instructions - Anyone familiar with this stuff care to comment?
Cheers -
[One fix
Not sure about all the ROM variants out there, but I am using the official AT&T 6.1 image, and this worked for me. Perhaps somebody smarter could make a cab of this...
1. Add the reg key “Operator” to \\HKLM\System\Inbox\Settings
2. Add the reg key "OutgoingServer" below Operator key.
3. Add the reg val (reg_str) "OutgoingServer" below Operator key- “ButtonBoy rules”
4. Soft reset
After doing this, all the emails left my SMTP Outbox arriving at their destination inboxes.]
15/10/08 @ 03:52
Comment from: Sol [Visitor]
Hi Mike, thank you for posting this, but can someone on this forum please provide clearer instructions as to how to carry out these steps.
They are confusing at best and I don't really know how to do what is being described. For example what does 'below' mean? Does it literally mean make a new key below the Operator, or does it mean inside the Operator folder? And I have no idea how to carry out step number 3.
Can someone PLEASE post complete step-by-step instructions explaining what to do??
COME ON PEOPLE WE'RE ALMOST THERE!
They are confusing at best and I don't really know how to do what is being described. For example what does 'below' mean? Does it literally mean make a new key below the Operator, or does it mean inside the Operator folder? And I have no idea how to carry out step number 3.
Can someone PLEASE post complete step-by-step instructions explaining what to do??
COME ON PEOPLE WE'RE ALMOST THERE!
15/10/08 @ 09:51
Comment from: Mike [Visitor]
I invited ButtonBoy to clarify the registry edits.
He was hoping someone would make a .cab of this to make it easy to implement.
Please don't mess with the registry if you are not familiar with this.
M
He was hoping someone would make a .cab of this to make it easy to implement.
Please don't mess with the registry if you are not familiar with this.
M
15/10/08 @ 14:00
Comment from: Ivan [Visitor]
ButtonBoy's fix worked for me and I have been suffering from this problem for months trying all permutations! Visit the thread at http://forum.xda-developers.com/showthread.php?p=2776411#post2776411 and read from his post onwards. I'll try and post a bit more details there on how to do this, but frankly if you can't follow or figure out his reasonably clear instructions you may not want to mess with the registry.
15/10/08 @ 17:11
Comment from: ButtonBoy [Visitor]
It took me a while, but I built and tested a cab file for those who don't feel comfortable with my geeky instructions. http://forum.xda-developers.com/showpost.php?p=2781172&postcount=85
15/10/08 @ 19:06
ButtonBoy - I think we did this at much the same time - We've also worked up a CAB file this afternoon that performs the fix without having to get your hands dirty with the registry!
Have a look here: http://www.tracyandmatt.co.uk/blogs/index.php/2008/10/15/windows-mobile-smtp-fix
Have a look here: http://www.tracyandmatt.co.uk/blogs/index.php/2008/10/15/windows-mobile-smtp-fix
15/10/08 @ 19:21
Comment from: Bryan [Visitor]
Matt,
I downloaded your cab file fix, copied it over to a folder on my phone, and then selected it to install. It came back to me and said that the Installation of TnMfix.cab was unsuccessful. The installation file is not intended for this device.
Carrier: AT&T (unlocked phone)
Phone: Moto Q Global
WM: 6.1 (Phone originaly had 6.0 but downloaded 6.1 upgrade from AT&T)
Any clues and or suggestions?
This is great folks are making progress on this.
Thanks to everyone who is able to help the rest of us with this issue.
I downloaded your cab file fix, copied it over to a folder on my phone, and then selected it to install. It came back to me and said that the Installation of TnMfix.cab was unsuccessful. The installation file is not intended for this device.
Carrier: AT&T (unlocked phone)
Phone: Moto Q Global
WM: 6.1 (Phone originaly had 6.0 but downloaded 6.1 upgrade from AT&T)
Any clues and or suggestions?
This is great folks are making progress on this.
Thanks to everyone who is able to help the rest of us with this issue.
15/10/08 @ 19:40
Comment from: Ivan [Visitor]
I applied ButtonBoy's registry fix substituting other text such as "smtp_fix" for "buttonboy rules" :) and it worked immediately WITHOUT having to reset the device. This is so some people can try out the fix without having to restart as this generates concern in those who haven't edited the registry before.... it's a good time to start learning fellas!
16/10/08 @ 02:01
Comment from: Mike [Visitor]
Thanks for this ingenious fix - it seems to be working. I tried sending emails in a weak signal area and got the (appropriate) send time out multiple times, but it hasn't killed my account yet - a major improvement.
I did get some feedback from an email recipient - he said he got 3 copies each of single-send emails I sent him, so there appears to be a bug in confirming the send - even though the email reaches the smtp server it is not confirmed to have done so and remains in the outbox to be sent again (and again). Hopefully this is not a widespread bug and just some screwup with my phone.
I did get some feedback from an email recipient - he said he got 3 copies each of single-send emails I sent him, so there appears to be a bug in confirming the send - even though the email reaches the smtp server it is not confirmed to have done so and remains in the outbox to be sent again (and again). Hopefully this is not a widespread bug and just some screwup with my phone.
16/10/08 @ 06:33
Unfortunately this fix doesn't work for me.
I tried it by hand (I have the knowledge how to deal with registry changes), and I tried all the three CAB's but nothing worked for me.
That is, with GMAIL, because that's what I'm using.
FYI, I'm running the official Dutch T-Mobile WM6.1 ROM.
Any suggestions?
I tried it by hand (I have the knowledge how to deal with registry changes), and I tried all the three CAB's but nothing worked for me.
That is, with GMAIL, because that's what I'm using.
FYI, I'm running the official Dutch T-Mobile WM6.1 ROM.
Any suggestions?
16/10/08 @ 08:33
Comment from: Charles [Visitor]
Hi Guys,
Tried the cab file and it worked for a bit and then stopped working again. I have Windows 6.0. I guess this problem is more complex than a small registry fix.
Tried the cab file and it worked for a bit and then stopped working again. I have Windows 6.0. I guess this problem is more complex than a small registry fix.
16/10/08 @ 23:13
Charles,
This problem is specific to WM 6.1 so the CAB file wont solve any other issues with other versions of WM. If you are having problems sending mail with WM 6.0 then it must be something slightly different to the issue mentioned above.
I think most agree that the CAB solves the issues in 6.1
Does your phone send mail ever?
Matt
This problem is specific to WM 6.1 so the CAB file wont solve any other issues with other versions of WM. If you are having problems sending mail with WM 6.0 then it must be something slightly different to the issue mentioned above.
I think most agree that the CAB solves the issues in 6.1
Does your phone send mail ever?
Matt
17/10/08 @ 06:29
Comment from: Mac [Visitor]
Hi,
I have recently come across this problem with not being able to send emails from my HTC Touch handset.. again, through my gmail account.
I was able to send mails perfectly until about a week ago, and nothing that i have tried seems to work. I have deleted the account and re-created it about 6 times and still, no joy. Receiving is fine, but sending pulls up the same error message as above.
Would welcome any update news as to when MS will release this fix for WM 6.1.
Mac
I have recently come across this problem with not being able to send emails from my HTC Touch handset.. again, through my gmail account.
I was able to send mails perfectly until about a week ago, and nothing that i have tried seems to work. I have deleted the account and re-created it about 6 times and still, no joy. Receiving is fine, but sending pulls up the same error message as above.
Would welcome any update news as to when MS will release this fix for WM 6.1.
Mac
17/10/08 @ 15:31
Comment from: funsurfer [Visitor]
Thank you so much. I been having this issue for a while I just gave up and got flex mail 4.
18/10/08 @ 17:31
Comment from: Nylo [Visitor]
Im trying.
Below is an email response from MS when I sent the link to this page.
Subject: Windows Mobile 6.1 fix - 2008100200929 {QueryID: 150b0afc-bc5e-4252-bfcd-765eb12d5b17 }
From: Microsoft Response Management. msemlprd@microsoft.com
"Hello,
This is a status update from the Corp. Response Management (CRMT) team regarding Service Request 2008100200929.
This issue has been escalated to the Windows Mobile Product Management Team however they are still looking into the matter. We will notify you as soon as we have an update.
If you have any other questions about the status of this issue or have additional information I should be aware of, please "reply all" to this email.
Thank you,
BT
Escalation Specialist
North America Customer Service Response Management Team
Microsoft Corporation"
Below is an email response from MS when I sent the link to this page.
Subject: Windows Mobile 6.1 fix - 2008100200929 {QueryID: 150b0afc-bc5e-4252-bfcd-765eb12d5b17 }
From: Microsoft Response Management. msemlprd@microsoft.com
"Hello,
This is a status update from the Corp. Response Management (CRMT) team regarding Service Request 2008100200929.
This issue has been escalated to the Windows Mobile Product Management Team however they are still looking into the matter. We will notify you as soon as we have an update.
If you have any other questions about the status of this issue or have additional information I should be aware of, please "reply all" to this email.
Thank you,
BT
Escalation Specialist
North America Customer Service Response Management Team
Microsoft Corporation"
21/10/08 @ 19:33
Comment from: Charles [Visitor]
Hi Matt,
Just to respond to your comment above, my phone used to send out all typed of emails with no problems. This includes txt emails and emails with attachments.
It all worked fine until my phone lost connection with the STMP server and then at the point, I could no longer send attachments in my emails but can still send txt emails with no problems.
My friend who has the exact same phone as me and is with the same phone provider i.e. 3 Australia, has the exact same problem as I and we both have Windows Mobile 6.0.
When I spoke to the HTC representative, he confirmed that it was also an issue with Windows Mobile 6.0.
Just to respond to your comment above, my phone used to send out all typed of emails with no problems. This includes txt emails and emails with attachments.
It all worked fine until my phone lost connection with the STMP server and then at the point, I could no longer send attachments in my emails but can still send txt emails with no problems.
My friend who has the exact same phone as me and is with the same phone provider i.e. 3 Australia, has the exact same problem as I and we both have Windows Mobile 6.0.
When I spoke to the HTC representative, he confirmed that it was also an issue with Windows Mobile 6.0.
22/10/08 @ 04:03
Comment from: Matt [Visitor]
Button Boy's CAB file worked for me! HTC Tilt w/ Windows Media 6.1.
The delete-and-recreate trick wasn't even working for me this week but now I can send pointless emails from anywhere. Thanks!!
The delete-and-recreate trick wasn't even working for me this week but now I can send pointless emails from anywhere. Thanks!!
22/10/08 @ 16:52
Comment from: Robin [Visitor]
Further to my post above, I am now the proud owner of a Samsung Omnia running 6.1 No SMTP problems at all so far, and I am hugging a tree and touching all other forms of wood as I say this.... After extensive investigation on the web, I can only find reports of this issue from Touch users. Or possibly other HTC devices using similar hardware...just a thought.
28/10/08 @ 17:23
Comment from: Yalonda JD Green [Visitor]
Thanks so much for this. It was driving me batty. I found this post on a google groups discussion page. Waiting (im)patiently for a fix and not just another workaround.
04/11/08 @ 13:53
Comment from: Robert [Visitor]
Hi. I have ghe Samsung Omnia and quite new to all this mobile email stuff. But the same problem exist with my device. Will the cab file from ButtonBoy help? I feally don't want to mess around with the device as I am not tech savvy at all.
thanks
thanks
06/11/08 @ 02:43
Comment from: mike [Visitor]
Appears that Microsoft has finally released the patch.
Go here:
http://www.microsoft.com/downloads/details.aspx?familyid=d9d71b2e-d2dd-44f2-86e5-1e53aad7fb7a&displaylang=en&tm
Go here:
http://www.microsoft.com/downloads/details.aspx?familyid=d9d71b2e-d2dd-44f2-86e5-1e53aad7fb7a&displaylang=en&tm
12/11/08 @ 14:37
Comment from: sws [Visitor]
The patch Mike mentions works only on WM 6.1. I have WM 6.0 on Mypal A626 and the patch will not install. It looks like I am stuck with an inferior malfunctioning Microsoft product to which the only solution seems to be "buy a new one." I am really surprisied that people still put up with their arrogance and buy anything from them.
BTW, I am not a computer specialist - I am a part of the 99% of the population who use computers as I would any other appliance - I plug it in and I expect it to work without having to look under the hood every couple of minutes. It looks like every other type of engineers but computer engineers understand that simple principle and can make products that do not require constant tweaking.
BTW, I am not a computer specialist - I am a part of the 99% of the population who use computers as I would any other appliance - I plug it in and I expect it to work without having to look under the hood every couple of minutes. It looks like every other type of engineers but computer engineers understand that simple principle and can make products that do not require constant tweaking.
14/11/08 @ 16:49
Comment from: Gregory Kirby [Visitor]
Another little gem the boys at wm 6.1 failed to incorporate from earlier versions was the auto answer facility. I ride a motorbike, (and drive a car), and use the blue tooth headset to auto answer after one ring so I can safely receive calls. Now I have to mess about trying to find a button on the blue tooth to take the calls whilst wearing gloves. Now that can be dangerous. What muppet took that decision that we don't need auto answer. You can lose your licence if seen using a mobile! So they took it out to make our lives more wretched. Now I have to find somewhere to pull over. If you can get that message throught to Microsoft I would be chuffed.
14/11/08 @ 23:29
Comment from: Wouter [Visitor]
The fix didn't work on my HTC diamond (T-mobile version = Compact IV). I tried it both ways: CAB and MSI and also performed a hard reset, but I can still only receive e-mails and not send them.
Did anyone succesfully install the fix???
Did anyone succesfully install the fix???
16/11/08 @ 15:19
Downloaded the patch and nstalled on my CDMA HTC Mogul (PPC 6800). So far patch seems to be working ok. I will try and update on here how it fairs. If anyone prefers to find out before I post something, please contact me.
18/11/08 @ 03:14
Comment from: gseh88 [Visitor]
The new Microsoft patch is crap. I had the send problem when I first got my HTC Touch Pro a couple of months ago and then after 3 days the problem disappeared and never reappeared. I installed the patch 2 days ago and this afternoon the problem reappeared.
A smartphone which can't send emails is so unbelievably DUMB. Are you listening Microsoft???????????????
A smartphone which can't send emails is so unbelievably DUMB. Are you listening Microsoft???????????????
19/11/08 @ 00:46
Comment from: Jeff Capeci [Visitor]
I have an HTC Touch Pro. I set up my Yahoo! mail multiple times to try and get it right. Everytime I set it up, the mail on the server is downloaded. Subsequent email checks take several minutes with the status bar saying "Looking for changes" majority of the time. At the end it says it was unable to download messages to device, check your settings and try again...
Is this the same problem?
Thanks,
Jeff
Is this the same problem?
Thanks,
Jeff
20/11/08 @ 23:33
Jeff,
This problem and the patch are very specific. If you are unable to download email then you are looking at a different problem completely.
Matt
This problem and the patch are very specific. If you are unable to download email then you are looking at a different problem completely.
Matt
21/11/08 @ 09:23
Comment from: Alan W [Visitor]
The MS patch hasn't worked on my Tytn II (WM6.1 preinstalled) with Orange, even though smtp FINALLY and suddenly started working without notice (woo hoo! - I was thrilled) after 3 months, it has now packed in again. It's very depressing.
27/11/08 @ 21:55
Comment from: cameron [Visitor]
This post is very informative, thank you to all who have spent time trying to fix MS' problem.
I'm running WM 6.0 on the Moto 9Qc (Verizon, in the US)....naturally the 6.1 cab didn't do the trick. Does anyone know if/when a fix for 6.0 is expected?!?!
I'm running WM 6.0 on the Moto 9Qc (Verizon, in the US)....naturally the 6.1 cab didn't do the trick. Does anyone know if/when a fix for 6.0 is expected?!?!
05/12/08 @ 11:34
Comment from: Russell [Visitor]
Well new HTC Touch 3G patch does not work for this - what a nightmare, have got around it using emoze but not happy
11/12/08 @ 11:40
Comment from: Myko [Visitor]
I ran the .cab file and I am able to download messages
from yahoo.com but not able to send the messages?
from yahoo.com but not able to send the messages?
13/12/08 @ 04:34
Comment from: Günther Klebinger [Visitor]
I removed my account, ran the .cab and set up the account again... same old problem... :-(
16/12/08 @ 10:02
CAB file should be installed after the account is set up.
16/12/08 @ 10:04
Comment from: Günther Klebinger [Visitor]
Reinstalled the CAB after the accounts - still doesn't work.
But thanks anyway!!!
But thanks anyway!!!
16/12/08 @ 10:39
Comment from: Steve V [Visitor]
Has anyone found a consistent way to make the Microsoft patch work for HTC pro running 6.1 professional? Thanks
17/12/08 @ 03:57
Comment from: bjiicos [Visitor]
Make sure that your connection is set to Internet and NOT WAP or Work.
22/12/08 @ 02:48
Comment from: Russell [Visitor]
I have just set up 1 HTC HD and a HTC 3G - SMTP without using the patch. Tick the outgoing server requirs auto ( even when it does not)- put anything in the user name and password, make sure "use same name etc" is NOT ticked. Tick save password.
It has worked on these two machines for 3 weeks, hope this blog submit does not prove me wrong and they keep working.
It has worked on these two machines for 3 weeks, hope this blog submit does not prove me wrong and they keep working.
24/12/08 @ 21:00
Comment from: Kevlarski [Visitor]
Russell's suggestion of unticking use same username etc and just entering the same username and password worked for me on touch diamond for my blueyonder account. gmail was already working and i didn't want to break anything by applying the cab. thanks
25/12/08 @ 07:24
Comment from: bocca [Visitor]
Microsoft have released the fix. It seems to work. CAB file can be downloaded from their site. -.
25/12/08 @ 17:25
Comment from: dmcpilot [Visitor]
CAB doesn't seem to work...I installed in on my new Verizon Touch Pro...reset the phone...no joy with the AOL account. Deleted the AOL account, re-established it, sent a test email and it worked great...until I tried to forward an email...error again...
ARGGGG!!!!!!! Anyone have ANY info on how to make this work?!
ARGGGG!!!!!!! Anyone have ANY info on how to make this work?!
31/12/08 @ 18:12
Comment from: Mr. Davis [Visitor]
So what I have learned, from the perspective of a Sprint user is this:
Sprint discontinued their email service on 12.31.08. Sprint suggested at least to Palm Treo users) that they upgrade their handsets to the Treo 800w to send/receive email via an alternate server. The Treo 800w runs Windows Mobile 6.1. Windows Mobile 6.1 is flawed in that in can not properly use SMTP or IMAP via SSP to SEND email.
Neither Palm, nor Microsoft, nor Sprint has a fix for this, or at least a fix that can be easily found.
Is that about right?
Sprint discontinued their email service on 12.31.08. Sprint suggested at least to Palm Treo users) that they upgrade their handsets to the Treo 800w to send/receive email via an alternate server. The Treo 800w runs Windows Mobile 6.1. Windows Mobile 6.1 is flawed in that in can not properly use SMTP or IMAP via SSP to SEND email.
Neither Palm, nor Microsoft, nor Sprint has a fix for this, or at least a fix that can be easily found.
Is that about right?
11/01/09 @ 04:39
Comment from: Mr. Davis [Visitor]
Does anyone know of any class action lawsuits that have been filed over this? If so, please post a link here.
11/01/09 @ 04:42
Comment from: Ethan [Visitor]
I am having this issue as well. Something really needs to be done. I have tried the Unofficial patch and the Microsoft Patch. Neither have worked, even after recreating the account.
18/01/09 @ 18:04
Comment from: Fara [Visitor]
Can you please let me know what happening with this--I have the same problem. I just had to install the mandatory update to 6.1 on my mogul, and just recently the gmail stopped sending messages. Do I need to change my entire gmail account, or just delete and reinstall? I did the captcha, too. Please advise to my email, if possible. Thank you!!!!
19/01/09 @ 18:34
Comment from: D954 [Visitor]
It started to work now there is a prob with incomming mail Says "Cannot connect to the incoming mail server. Be certain that the server name is correct...."
Anyone have this issue?
Thanks!
Anyone have this issue?
Thanks!
21/01/09 @ 14:25
Comment from: clr [Visitor]
i am having the same issue with my samsung omnia. i am able to receive emails from my gmail account, but am having issues sending. thanks!
22/01/09 @ 17:32
Comment from: Frustrated in Texas [Visitor]
1-22-09 I spent 5 days and nearly 12 hours between 3 calls to Sprint, the Sprint store and GoDaddy (my domain host for my emails) and no one knew why my phone would receive but not send emails. I too, got new HTC Diamond with the 6.1 version of Windows Mobile. I finally called HTC and they had me download the new fix/patch from MS. Phone worked! Then suddenly stopped. Back to resetting everything, worked on 2 emails then stopped! Called HTC back and they advised that while MS put out the hotfix that it still isn't fixing the solution and so we consumers are stuck with this bug! Being a mobile warrior I don't have time for this kind of BS! MS needs to get their act together before subjecting us to being their ginnie-pigs! I'm ready to throw out anything Microsoft!
23/01/09 @ 18:43
Comment from: Richard Monkhouse [Visitor]
I've just bought an XDA Zest powered by Windows Mobile 6.1. I can send emails so that bug has been fixed, but any emails I send will not store in the Sent Folder. Actually, there are two sent folders "Sent" and "Sent Items", just as I have two draft foldres "Draft" and "Dratft Items"
This is important as I'm on the road a lot.
Anyone seen this, or have a fix?
This is important as I'm on the road a lot.
Anyone seen this, or have a fix?
24/01/09 @ 11:06
Richard, dont hold yur breath, this problem can crop up any time at random. Some seem to be luckier than others! The problem is only fixed in 6.1.4
24/01/09 @ 12:42
Comment from: Craig [Visitor]
I've just tried these fixes but they appeared NOT to work.
I tried the MS patch and Matts patch but they both didn't work for me - i have 02 XDA Serra (HTC Touch Pro). Anyway i was reading around the web and it mentioned about smtp for ISP mail server not working. and try an alternative. so rather than putting my NTL smtp i put O2 and bingo it worked.
So rather than putting your usual outlook smtp for sending mail put your mobile phone companies smpt
I tried the MS patch and Matts patch but they both didn't work for me - i have 02 XDA Serra (HTC Touch Pro). Anyway i was reading around the web and it mentioned about smtp for ISP mail server not working. and try an alternative. so rather than putting my NTL smtp i put O2 and bingo it worked.
So rather than putting your usual outlook smtp for sending mail put your mobile phone companies smpt
27/01/09 @ 22:19
Comment from: Chris DeVillier [Visitor]
I have been dealing with this issue since buying my windows mobile 6.1 Sprint Touch phone in October. I have tried the alleged patch from Microsoft, deleting and re-adding email accounts, all with no success. I haven't sent an email from my phone for 3 months now and have not found a solution yet. Is it just me or is Microsoft not even trying to help those who are still having problems, do they even care?
Chris
Chris
29/01/09 @ 01:29
Comment from: Tuomo Kämäräinen [Visitor]
Strange thing; I got exactly the same problem on my N95 8GB with Symbian! Auto-receive e-mail got disabled whenever there was any problem with connection. They had 3 years to fix the issue, but it's still there.
So I bought this SGH-i900 with Windows Mobile 6.1 but it seems to have the the problem too. I just installed this patch (http://www.microsoft.com/downloads/details.aspx?familyid=d9d71b2e-d2dd-44f2-86e5-1e53aad7fb7a&displaylang=en&tm). Didn't do anything... Why the **** did I waste all my money just to have the same problem on different OS?!
Is there any way to fix this or do you know any other way/application for syncing e-mail at least every 5min?
So I bought this SGH-i900 with Windows Mobile 6.1 but it seems to have the the problem too. I just installed this patch (http://www.microsoft.com/downloads/details.aspx?familyid=d9d71b2e-d2dd-44f2-86e5-1e53aad7fb7a&displaylang=en&tm). Didn't do anything... Why the **** did I waste all my money just to have the same problem on different OS?!
Is there any way to fix this or do you know any other way/application for syncing e-mail at least every 5min?
03/02/09 @ 17:40
Comment from: Tuomo Kämäräinen [Visitor]
I can't believe that I used about 1200€ in less than six months to buy two phones that can't even send an e-mail! x(
03/02/09 @ 18:15
Comment from: jocke [Visitor]
Nice work! I'll be very glad if you sent me a mail as soon as you get some news.. thanx!
26/02/09 @ 01:26
Comment from: Maurizio [Visitor]
Hi all,
I'd like to tell anyone that this problem also happens with WM 5.0. I'm getting it with an HTC P3600 and the problem is that I cannot find any fix for that, but worse of all is that Microsoft seems to ignore that (don't tell me that patch for 6.1 is all they can do). Anyway, if there is any genius over there, please get a sign!!
I'd like to tell anyone that this problem also happens with WM 5.0. I'm getting it with an HTC P3600 and the problem is that I cannot find any fix for that, but worse of all is that Microsoft seems to ignore that (don't tell me that patch for 6.1 is all they can do). Anyway, if there is any genius over there, please get a sign!!
28/02/09 @ 14:35
Maurizio, I feel your pain but if you have a WM 5.0 problem it want be the same issue as the 6.1 problem. The 6.1 issues is specific in that it's caused by a 'feature' introduced in WM 6.1
Matt
Matt
28/02/09 @ 14:38
Comment from: lim [Visitor]
I have the same problem with my omnia sending email, but it work find in my nokia phone because i change the outgoing port from 25 to 587.
08/03/09 @ 20:38
WOW! GREAT WORK AND WAY TO KEEP ON THEM! i BOUGHT A SONY ERR. XPERIA X1 WITH TMOBILE SERVICE AND THIS BROKE 2X ON ME. I THOUGHT IT WAS TMOBILE BUT IT WAS THIS DAMN BUG!! MICROSOFT REALLY STINKS SOMETIMES..
14/03/09 @ 03:55
Comment from: Mike S. [Visitor]
Downloaded the Hot Fix. Still getting "error synchronizing" Please help!!!
03/04/09 @ 05:22
Comment from: greg [Visitor]
great info, this really saved my a**. six months, no problems then suddenly this error. the 6.1.4 has resolved it for me, even through a couple of account changes. many thanks!
11/04/09 @ 16:52
Comment from: Gary Howard [Visitor]
My Sprint Mogul quit sending email when I updated to 6.1. After a long, fruitless session with a Sprint tech who was very sincere but unaware of this Microsoft bug, I checked this site. I downloaded the fix from Microsoft and deleted my existing email account and set up a new one. It works so far. We'll see. I'll just bet they've "Put m' best mon on it" as McFiddish would say.
06/05/09 @ 18:30
My user's have HTC Touch Pro's from Verizon. We currently use an IMAP email server. I know that IMAP server farm is running on some sort of UNIX or SUN OS. The users have that server as their only email account.
What we have found is that if they are Sending a message and before it finishes they take a call. Make or answer. That's what breaks the account. They can continue to receive email's but nothing allows them to send messages except deleteing the account and re-creating it.
THis is not an acceptable situation for me to role these phones out to all my users.
I will check on the links above but I wish there was more.. Hey this really works posts.
What we have found is that if they are Sending a message and before it finishes they take a call. Make or answer. That's what breaks the account. They can continue to receive email's but nothing allows them to send messages except deleteing the account and re-creating it.
THis is not an acceptable situation for me to role these phones out to all my users.
I will check on the links above but I wish there was more.. Hey this really works posts.
20/05/09 @ 15:01
Comment from: Duncan [Visitor]
Hi,
I'm using a Xperia X1 with WM 6.1 and I'm facing the same shit. I've been trying all sorts of fixes( including the microsoft official fix)but nothing works. I'm using smartermail domain for my office mail and previously i used a Nokia E-90 without any issues regarding sending mails. Just like everyone I am receiving mails but cannot send mails. It gives me an error mail from a so called system administrator- error 550 no such user there.....duh. Can someone tell me what to do to fix this???? Please. I depend a lot on my mails. If this doesn't work in a hurry I just might have to dump this device which I don't intend to do in just a month after buying it. Please help............
I'm using a Xperia X1 with WM 6.1 and I'm facing the same shit. I've been trying all sorts of fixes( including the microsoft official fix)but nothing works. I'm using smartermail domain for my office mail and previously i used a Nokia E-90 without any issues regarding sending mails. Just like everyone I am receiving mails but cannot send mails. It gives me an error mail from a so called system administrator- error 550 no such user there.....duh. Can someone tell me what to do to fix this???? Please. I depend a lot on my mails. If this doesn't work in a hurry I just might have to dump this device which I don't intend to do in just a month after buying it. Please help............
04/06/09 @ 10:03
Comment from: Rupert [Visitor]
I have had the same problem on HTC Touch Cruise running 6.0 and disappointed to hear that it is likely to be the same on 6.1 as now moving to a Touch Diamond II.
I have tried an iPhone and the settings work fine on there so definately a windows/htc problem. Tracking down a fix has be nigh on impossible so thanks for the posting.
I have tried an iPhone and the settings work fine on there so definately a windows/htc problem. Tracking down a fix has be nigh on impossible so thanks for the posting.
10/06/09 @ 09:28
Comment from: Margot [Visitor]
I encountered the same problem. After I downloaded an updater on my Samsung Omnia SGH i900 mobile phone, I could no longer send out emails and cannot reply on my yahoo account though I can still receive emails. I have 2 email accounts...yahoo & hotmail. The problem of unsent messages only occured in my yahoo account. I could send/receive messages from my hotmail account. Please count me in. Give me updates in case you guys find the best solution to this problem. Thank you.
17/06/09 @ 07:28
Comment from: Horst [Visitor]
Hey, I would like to join the club. Same issue here. I have noticed that when I am connected via WIFI, the account sends email, while in a UMTS/HSDPA connection it does not. If you ever becoma aware of a fix, please keep me in the loop. Thanks!
03/07/09 @ 12:46
Comment from: Patrick [Visitor]
Hi, I have exact the same Problem on the new HTC Touch Pro 2 with Windows Mobile 6.1 Build 21048.1.6.3
Normal pop3 an Exchange Sync works fine, but POP3 with authentification only for icomming mails. Outgoing mails stays in the Outbox with an error message.
Normal pop3 an Exchange Sync works fine, but POP3 with authentification only for icomming mails. Outgoing mails stays in the Outbox with an error message.
03/07/09 @ 14:20
Comment feed for this post