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HTC Touch Diamond

Orange Samsung i600 problems?

17/05/07 08:57:08 pm by Matt - 242 words
Categories: News, Mobile/Computing, Reviews, Podcast/Video

A while ago we unboxed the Samsung SGH-i600 and published this video of the device. Since then the i600 has been released on the Orange network and a number of our regular visitors have been asking if there is any difference between the straight Samsung and the Orange branded version of the i600.

Both devices have exactly the same hardware but there are some software differences as, once again, Orange removed MSN messenger from their version and branded the homescreen and icons. However there seems to be a more worrying problem with the Orange version. As you'll see in the video below, there are some stablility issues. One of the first things I tried on the i600 is to change the ringtone but simply doing this is enough to crash the device and all one can do is remove the battery as it wont even respond to the power button.

Now I'm not sure if this is a general problem or if I have just been unlucky with the device I have but I shall be asking Orange to exchange this one!

Other than the above there really isn't any difference between the two versions but you do get an extended as well as a standard battery with the one from Orange.

You can download a higher-res version of the video HERE.

Posted by: Matt

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HTC Touch Diamond

46 comments

Comment from: BoogieDog [Visitor]
Hey, I got the same problem. Have no idea what to do. Already did: off/on, hard reset, batt. change.
Nothing works. Any solution ?
20/05/07 @ 22:55
The only solution that I've come up with so far is to use a third-party ringtone editor to assigne a ringtone. You can try VITO RingtoneEditor (http://www.vitotechnology.com/en/products/ringtoneeditor_smartphone.html) which worked for me. I'm still looking for a better solution but no word from Orange as yet.

Matt
21/05/07 @ 06:15
Comment from: Mitchell Oke [Visitor] · http://www.geardiary.com
When you tried to open the ringtone settings, did you have a microSD card in the slot? I have found that if I have a card in the slot on my unbranded i600, I can not change the alarm settings (which also have a "ringtone" selection of sorts). If you do have one in, it might be the cause somehow.

Cheers, Mitchell Oke
21/05/07 @ 09:09
No, didn't have a microSD in there, it's just right out the box! Someone else sugested letting Windows Media Player index all the audio files on the device first but this doesn't help either!

Matt
21/05/07 @ 09:30
Comment from: Mitchell Oke [Visitor] · http://www.geardiary.com
Hmm it is pretty strange that such a glaring bug could slip through testing. It's not like it's a buried feature, as you said it's the first place a lot of people would go.
21/05/07 @ 11:31
We have since spoken to a lot of people that say they also experience this problem so perhaps it's not as isolated as we thought!?

Matt
21/05/07 @ 12:41
Comment from: lloyd [Visitor]
apparently a firmware upgrade is required something to do with the radio controlled aspects of the phone affecting everything else. My M3100 crashes if i tru to change phone settings, notifications, if i try to check call history immediatly after making a call.
21/05/07 @ 13:52
Unfortunately there isn't an official Orange firmware update for the device yet and I suspect that it will be quite some time before we see one. Using an unofficial update invalidates warranty.. :(

Matt
21/05/07 @ 13:58
Comment from: Rob Jefferis [Visitor]
I can change the ring tone fine on my Orange I600, havent noticed any other problems either.
24/05/07 @ 02:01
Comment from: Daren Wright [Visitor]
Has there been any recent developments with regards to a firmware update? Hello Matt, has Orange been in contact? I was just about to purchase this phone, after seeing quite a selection of good online reviews then stumbled upon this one. Does anyone know how widespread the problem is?
07/06/07 @ 22:06
Comment from: PaulW [Visitor]
I am planning on getting the i600. For a 3GB/month plan and given my expected phone usage, I seem to have two choices:

- T-Mobile: Web 'n Walk 35 plus (12 months) for £47.50pm plus £300 odd for a sim-free handset (plus an unwanted handset); or

- Orange: Orange Solo 800 (18 months) for £23.50pm for 9 months and £47pm for 9 months and the handset for free (on 3g.co.uk).

Clearly, the latter is a cheaper (even if I sell the spare T-mobile handset). However, some questions:

1. What functionality (other than the MSN Messenger) has been removed from the Orange version? In particular, has the ability to be a modem survived unscathed?

2. Aside from the generally irritating orange-ness of the interface and the lack of the roller-deck, are the any other drawbacks with the Orange conversion? In particular, can you chose the default page for the internet, or do Orange direct to the joys of Orange world?

3. How easy if it to:

(i) reflash or
(ii) hack

the handset, so that it looks normal once again?

4. Any update on Orange's HSDPA coverage. They stated that they were intending to roll out to London and 5 other cities in 2007. Has London already been done?

5. Any update of stability or vanilla Samsung vs Orange? If there is instability with Orange, how can it be fixed?

Thanks in advance for any thoughts.

Paul
17/06/07 @ 23:21
Comment from: PaulW [Visitor]
Additional questions sorry:

6. The Orange version includes the extended battery. How easy is it to buy this separately/how much does it cost?

7. Samsung apparently have said that they will provide a WM6 update for the i600. Any news on whether this will apply to the Orange version (clearly Orange, not Samsung will have to decide this)?

Thanks again,

Paul
17/06/07 @ 23:27
1) As far as I know you only lose MSN messenger. You can use internet connection sharing.

2) I have used the vanilla version and the Samsung version side-by-side for a while and there isnt a lot of difference but the Orange device is a little slower and less stable in general. I suspect this is to do with the Orange implementation of the ROM.

3) I suspect that the handset is pretty standard in this respect. I've not tried hacking or reflashing yet but suspect that I might be looking at this soon with WM6.

4) I can only tell you that most of London seems to have HSDPA coverage and it's pretty darn good!

5) Orange version defo. less stable.

6) I think that the Vanilla version now includes an extended battery, if not there are a few suppliers. I think eXpansys stock them.

7) Orange are generally quite (actually very) slow to release ROM updates, even to resolve critical problems so I wouldn't hold your breath for an Orange release of the WM6 rom!

Matt
18/06/07 @ 15:45
Comment from: PaulW [Visitor]
Matt,

Thank you very much for your reply. Very helpful. In the end I went for the sim-free/T-mobile option (N95 shortly to be appearing on ebay). You are right that the Expansys sim-free comes with the extended battery (whereas a vanilla one I was offered on Tottenham Court Road only had two standard batteries - maybe older stock?).

I am happy with the Samsung. It is a lovely phone.

Thanks once again,

Paul
21/06/07 @ 23:23
Comment from: Bubba [Visitor]
Hey Matt quick question.

When I try to change the settings to make a video call the phone asks me for a code ??? What code is this?? The phone is new and I have not added any barring codes at all.

Thanks for the help


Bubba
22/06/07 @ 00:08
Bubba,

No idea, that's the first time I've heard of such a thing. I think you'll have to have a word with Orange on that!

Matt
22/06/07 @ 06:07
Comment from: Graham [Visitor]
I have recently bought a I600, unblocked in Kuala Lumpur and use it on the Orange network quite successfully.

The only issue I have is when I use the alarm the snooze fuction does not work (i.e. you can press the snooze but it dosent ring the alarm again) if the phone has been sitting idle for more than 30 minutes.

If you test the alarm and snooze function within the 30 minute period it will snooze and repeat indefinately.

Anyone else experienced this issue?

Graham
28/06/07 @ 16:29
Comment from: Tim [Visitor]
I was just about to sign up to a Orange i600 but just read your comments and i am a bit dubious now, is there only Orange i can get it on as i can not seem to find it on any other network ?

Apart from this it sounds like the handset for me.

Also what is the Vanilla handset ?

Thanks
Tim.

01/07/07 @ 16:46
Tim,

As far as I know, Orange are the only UK operator to be offering this phone at the moment. Don't let the above comments put you off, it's a great phone and not everyone seems to suffer from the problems mentioned.

Vanilla refers to a handset direct from the manufacturer rather than from a Network. In this case a Vanilla Handset is an i600 that's direct from Samsung. It's not network locked and nor is there any operator customisation installed.

Matt
01/07/07 @ 16:53
Comment from: Tim [Visitor]
I have just been having a look on the net and i have come across the i600 on O2 and also Vodafone but when you go to the Voadafone site it comes up with a i320, is this a older model of the 600 as it is similar in aperance.

I have also emailed Samsung and they came back to me with this
"We are currently unaware with any problems of this nature with the
orange firmware and it is not a problem with the network free versions
of the handset. The orange version of the handset hasonly been out for
two weeks however, there will most likely be updatesfor this problem in
the future, but not as of yet"

Well theres a suprise !

I think i will just take the plunge and see what happens and let you know Matt.

Tim
01/07/07 @ 20:08
Comment from: Jaunty [Visitor]
I am trying to set this up as a Bluetooth modem with my MacBook. I have an Orange UK Samsung i600. I have set up internet sharing as a short cut on the i600.

Good news - I have the option "Join network on i600" in my Bluetooth preferences on my MacBook. Bad news - it is greyed out and I can not access it.

I suspect this is an Orange limitation, but Matt mentions that internet sharing works on his Orange i600? Is anyone else successfully using an Orange i600 as a Bluetooth Modem? Thanks

PS So far, I am preferring this phone over a treo 650 & SE M600i.
08/07/07 @ 14:33
Comment from: Jaunty [Visitor]
An update, success, I think. Restarting MacBook gave an option to join the the i600 network, but I could not connect. I was trying to use the 'orangeinternet' connection setting on the i600. I set up a new setting 'internetvpn' but no joy. Then I read I should be using the 'Orange GPRS WAP' setting. Success!

When I lose the connection the i600 network is greyed out and the ony solution seems to be a restart of the MacBook. But I will only use the i600 as a modem rarely so I can live with that.
08/07/07 @ 20:40
Comment from: Rich [Visitor]
Some great guidance with regards to the Orange version and the Vanilla of the i600.

Has anybody managed to 'flash' the Orange version and install the Samsung OEM software on it yet?
10/07/07 @ 22:55
Comment from: Jaunty [Visitor]
I've been quoted £15 to unlock. The phone seems far less crippled than the Orange SE m600i but I will probably unlock it as Orange take so long to issue new firmware, if ever
12/07/07 @ 23:08
Comment from: Fraser [Visitor]
I've got the i600, no problem changing the ringtone but it only rings 3 times and then displays missed call - I can't find where to change this setting, any ideas?

otherwise great device...

Thanks

13/07/07 @ 12:07
Comment from: Simon [Visitor]
I have just got an i600 from Orange and not had any of the problems of crashing and locking up, but it is early days yet!
However I am disappointed that I can't implement the Samsung card wheel screen saver. I only have two options, list and icons!
Anyone know how to sort this?
Thanks
20/07/07 @ 10:40
Yes, Orange kindly removed the Cardwheel from their implementation. If you have a look at xda-developers someone has ripped the Samsung version...

Matt
20/07/07 @ 10:44
Comment from: Phil [Visitor]
i've got an i600 on orange and it won't send/ receive
text messages at all....

how do i fix this.

thanks.

Phil.
26/07/07 @ 14:55
Comment from: Jim [Visitor]
I've had this phone for a week, pretty happy with it, but today all my system sounds have disappeared.

Tried on/off, and a hard reboot (removing battery while on), but nothing works.

Orange firmware is the worst I have ever come across.
01/08/07 @ 13:56
Comment from: Marius [Visitor]
I received my phone Sunday and couldn’t put it down since then.
I love the futures
Only problem I have is that when I get an sms or Text message and use a song or long tune as the ring tone the phone won’t stop the song and the vibrating even though I have read the whole message. No matter what I do it won’t stop until it has played the whole song.
Is this just the way it is or is there a setting I missed somewhere?
Otherwise brilliant phone
30/08/07 @ 09:32
Comment from: KC [Visitor] · http://unknown
Hi guys
Ive recently upgraded from an SPV m3100 to samsung i600
and found that the i600 has no MS Word or Excel which
means I cannot transfer any of my previous documents from
my old phone to my new phone - any ideas? NB.The samsung
has Piscel which allows you to view the document but not
edit
Thanks for your help
03/09/07 @ 13:54
Comment from: Nask [Visitor]
hi matt i have purchased an i600 on orange but would like to change to to the orginal settings. how is this possible what do i have to do? thanks
05/09/07 @ 15:01
Go into to settings > Display > Home screen and set it to Windows Basic. Try channging these settings until you find one that you like.

Matt
05/09/07 @ 15:07
Comment from: Nask [Visitor]
so will i get the orignal settings not the orange icons etc....? as the vista type of settings are much better.
05/09/07 @ 15:09
Comment from: nask [Visitor]
the following link shows the setting i need matt, how can i get them i was told i have to flash the phone is this true?

http://youtube.com/watch?v=w684hLnSc5U
05/09/07 @ 15:27
Comment from: Tristan [Visitor]
Hi guys,
I've just got me i600 and I love it to bits, I've just got one small question, douse anyone know how you can tell what data connection you are using when using the internet? I have wifi in my house, so I obviously don't want to be using GPRS or HSDPA. The wifi symbol is there, but then so are the other symbols.

Any help would be great!

Thanks, Tristan
05/09/07 @ 22:53
Comment from: Paul McGuinness [Visitor] · http://www.internet-tools.co.uk/blog
Hi there,

I had similar stability probs on my i600, so I reflashed it with a unbranded firmware pack.

Works like a dream now.

Deets are here:-

http://www.internet-tools.co.uk/blog/index.php/2007/10/01/samsung-sgh-i600-debranding-unbricking-hacking/

Regards,

Paul
12/10/07 @ 19:28
Comment from: Susie [Visitor]
How do you change settings for how many times the i600 will ring with an incoming call? I keep missing calls but can't work out how to change the settings.
13/11/07 @ 13:15
Comment from: david evans [Visitor]
Had i600 phone on orange for 5 months and seems to lose signal and drop calls quicker than nokia that I had before. Excellent phone but how can signal be enhanced?
When are samsung upgrading it?
02/12/07 @ 18:22
Comment from: Meheraj Kazi [Visitor]
my samsung sgh-i600 is asking for manual authentication & access code
I have the device code. From where i can get the ACCESS CODE ?
11/02/08 @ 09:03
Comment from: GeoNeil [Visitor]
Davis Evans - I think the upgrades come from Orange, not Samsung, the handset carries Orange-branded firmware, is probably only compatible with Orange-branded firmware (Samsung's site where they offer the WM6 upgrade says that the upgrade is NOT for network-branded versions of the handset :( )

My device has another problem, I go to bed with the phone switched on, wake up the next morning to a phone with the display off and it won't react to anything, not even the power key... I have to remove the battery to get it going again, nothing's happened, it just crashes mysteriously through the night.
09/03/08 @ 17:09
Comment from: emma [Visitor]
my samsung sgh i600 will not let me go on line i had the phone unblocked it was on t mobile so i switched to orange but it will not let me go on line plz help
15/03/08 @ 22:06
Comment from: Razi [Visitor]
my samsung sgh-i600 is asking for manual authentication & access code
I have the device code. From where i can get the ACCESS CODE ?
17/03/08 @ 12:58
Comment from: Razi [Visitor]
my samsung sgh-i600 is asking for manual authentication & access code
I have the device code. From where i can get the ACCESS CODE ?
pL. HELP ME FOR THIS.
17/03/08 @ 13:04
Comment from: ucp8 [Visitor]
Hi, does anyone know if there is a way to get msn messenger working on an orange i600?
12/05/08 @ 19:12
Comment from: Mo [Visitor]
I have the i600 with firmware upgrade and suddenly my h/s will not send or recieve mms. I have changed all the setting as per orange but still no joy. any ideas will be much appreciated. thanks
02/12/08 @ 14:08

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