Archive for October, 2019

By October 28, 2019 Read More →

The Benefits of Cloud, On-Premise & Hybrid Communication Systems

The quality of customer service is at an all-time high. No, we’re not just saying that — the stats speak volumes: 81 per cent of US consumers say companies are either meeting or exceeding their expectations in the field of customer service.

That’s powerful stuff.

As you can see, the fear of being left behind in your competitor’s dust is real. The solution? Picking the right communications system for your company: cloud-based, on-premise or a hybrid of the two.

Let’s take a closer look at these solutions and how they can benefit your company.

Cloud-Based Solutions

Cloud-based call centre software solutions are resilient. With the power of the cloud, you can leverage your provider’s data centres from anywhere in the world. All you need is a stable internet connection for you and your customer support agents to access and make the most out of this software.

It’s also worth noting; you don’t have to waste your precious time and money on maintenance. Instead, the entire infrastructure is managed and maintained by your service provider. So, rest assured, your IT department can focus on all the other tasks you need them to do.

On the subject of expenses, cloud-based call centre software allows you to predict your finances. This comes in handy for budgeting your company’s future expenses. Plus, there are no installation costs. You don’t have to purchase or install any hardware. Instead, you just pay your monthly (or annual) subscription to your service provider.

On-Premise Comms Systems

Larger enterprises that want full control over their comms network will benefit from an on-premise system. It’s safe to say organisations with the funds for the hardware and licensing to install an in-house solution enjoy lower ongoing operational costs. At least, in the long run anyway.

Once the initial outlay is taken care of, you don’t have the same monthly payments as you do cloud-based solutions.

A Hybrid Solution

The most notable benefit of the hybrid system is that it provides a smoother migration process for companies wanting to transition from on-premise to cloud-only systems.

You can utilise your existing machinery and combine it with cloud-based software, rather than switching to an entirely new system all in one go. This is a much quicker way for your company to enjoy the benefits of the cloud. With a hybrid solution, you shouldn’t experience the downtime that usually occurs with traditional migration.

As with on-premise systems, you still have full control over your servers. You choose what to host on the cloud and what you host internally — the choice is yours.

If your business handles particularly sensitive data, say financial info or medical records, you’ll probably want to keep this in-house and delegate other areas of your business to the cloud.

It’s also worth noting, just like the cloud-based solution, it’s easy to scale your comms system. You can add new communication lines or take them away as and when you please — without forking out for extra hardware.

The Key Takeaways

Each of these three systems has different benefits. A cloud-based solution is resilient and easy to scale, there are no installation or maintenance costs and the predictable fees make it easy to budget. The on-premise solution gives you full control over your comms system and in the long-run, it (should) be cheaper. The hybrid option gives you complete control over your comms system while enjoying the scalability and accessibility of the cloud.

Now that you’re in a better position to make an informed choice about your comms system, which one will you choose for your business?

Posted in: Editorial
By October 7, 2019 Read More →

The Best Study Apps for 2019

The importance of a good education cannot be understated. However, with more online resources and support available than ever, working smart to maximise your studying has never been so easy. Many areas of our lives have been transformed by technology, and education isn’t immune to this disruption. Whether it’s working remotely to complete online courses or using study apps to make the most of your efforts, embracing technology can help you to be more organised, efficient, and successful while studying.

Below are some of the best study apps currently available to help you supercharge your studying. However, always remember apps are designed to complement good organisation and a solid work ethic. If you’re looking for a shortcut to avoid doing the work, then you’re in the wrong place.

Anti-procrastination Apps

We’ve all jumped on our favourite game or video-sharing website for ten minutes and suddenly two hours have passed. Apps like Stay Focused and App Block allow you to only whitelist productivity apps between certain hours, limiting your access to all other apps on your phone. Setting restricted usage of the apps that you waste the most time on can ensure reality is as good as your intentions. You can even choose your own motivational reminder that will pop up every time you try to use a restricted app during the blocked hours.

Staving off procrastination is becoming a bigger issue for students. The convenience and accessibility of online courses mean we need more self-discipline than ever, especially if working towards a qualification like a masters education online, as we need to understand the challenges our own students will face in the future.

Fail to Plan, Plan to Fail

Whether it’s your class schedule, homework reminders, or exam times, being organised helps you to maintain control and be prepared. Not being organised can lead to you being flustered or rushed, neither of which are conducive with effective studying. You can utilise easily accessible resources like Google Calendar or you can download a specialised app like myHomework Student Planner. Google Calendar makes using other common Google products very easy, and most people’s familiarity with Google’s suite of products also make it comfortable to use.

The more specialised apps can also provide synchronisation across different platforms. However, the better ones will also provide more student-specific features, such as easily selecting your homework type, attaching files, or easily setting reminders for different tasks.

Speeding up in class

Taking notes can be hard unless you have a bionic wrist or are good at shorthand, so anything that helps must be good. If you’re familiar with OneNote on your computer, then you’ll be glad to hear you can also use it on your phone. The synchronisation across different devices keeps everything up to date and easily accessible. Google Keep can be great for shorter notes, especially if you’re going to set reminders or share them with others. Word processing apps like Word or Google Docs can also be useful tools for note taking, especially if you already use certain other Microsoft or Google resources.

There are many other apps you can use, from calculators to cloud storage, just be careful you don’t spend so much time messing about with selecting and learning apps that it just becomes a new form of procrastination. Use apps from companies you’re already familiar with to minimise the learning curve and keep it simple.

 

Posted in: Editorial
By October 4, 2019 Read More →

How to Land Your Dream Tech Job

If you have been thinking of making a move in your career lately, you may want to dust off your CV skills, update your LinkedIn profile and ready yourself for the job hunt. In addition to finding recruitment opportunities, you will also need to prepare and practise interviewing scenarios. Find the best interview attire and dazzle the interviewers with your charm and knowledge.

Remember that landing your dream job can happen on a whim or can take months, if not years, to materialise. Most job hunters spend a good 4 to 6 months applying and interviewing for the positions they are qualified for. Luckily, because the tech field is relatively young, finding a job in the tech space can often be quick and painless. There are a few considerations to take to heart during the process, though, so read on for some tips!

Create the Best CV

Formulating your CV is the first step in landing your dream job. Your CV is a combination of presenting yourself personally and professionally to employers as well as highlighting your skills matrix and experience. In the tech industry, the experience and skills that appear on your CV are the most important factors to recruiters, as soft skills and personality don’t need to outweigh knowledge and expertise.

Building your CV is relatively easy when you utilise the online resources that are available to job seekers. Most online resources provide cv examples, which you can amend to suit your personality and skillset. A professional CV that is laid out properly and precisely will attract the attention of any astute recruiter and can be your ticket to an interview.

Brush Up on Your Interviewing Skills

Often, the interview section of finding a new job is the most nerve-wrecking part of the process. There are many ways that you can calm your nerves before and during an interview – try power poses before your interview or practice possible questions with a family member or friend.

Preparing before the interview can also be extremely useful. Go through the job description and ensure that you highlight your skills to match the job requirements. Demonstrating that you are the correct fit for the position is the best way to be shortlisted for the job.

Remain calm and collected during the interview, and take your time when answering questions. Formulating your answers properly before verbalising them can be the difference between a great interview and a poor one. Avoid the caffeine and opt for a glass of water before or during your interview to keep the nerves at bay.

Leave a Lasting Impression

When you have accepted the invitation to interview, research interview etiquette and what the company culture conveys externally, and dress accordingly. Always be presentable, and avoid bright colours and patterns that may be distracting during your interview. Freshen up just before the interview to boost your confidence.

Ask questions that you have formulated beforehand and remember that you are interviewing the company staff as much as they are interviewing you. This should give you that extra boost of confidence and is bound to land you your dream tech job. Good luck!

Posted in: Editorial
By October 1, 2019 Read More →

2019 Android Smartphone Hacks

No matter how smart our smartphones are, there will always be a few ways that we can out smart them. That is why we have a few hacks to share with you. As simple as they can be, these smartphone hacks can make your phone safer and easier for you to use.

Simple and Easy Smartphone Hacks

Track Your Phone

As much as we do have our smartphones every single moment of the day, there still be times when we just lose track of them and just focus on football betting sites in Australia. That is why we should always make sure that we can track them. The best way that you can track your phone is by using Google’s Find My Phone app. As long as you have a google account on your phone, Find My Device is automatically turned on. Meaning that you can easily track your phone whenever you misplace it.

Lower Resolution for Battery Life

Due to the fact that we have our phones on us every single day, we want to make sure that their battery is always at a percentage that allows us to enjoy a few online casino games for real money when we get bored. To make sure that you save your battery life, reduce the resolution of the phone. By doing so, you will find that your phone won’t heat up as you use your device.

Save Google Maps Offline Use

Because we love to travel, we want to always make sure that we have access to Google Maps. However, there are some places that wot give you the data connection. That is why you can always download Google Maps for offline use. Just search for the directions of your destination when you have data connection and save them for offline use. You will then be able to use them even if you do not have an internet connection.

Posted in: Editorial