Archive for October 13th, 2012

O2 apologize for UK outage

Around 10% of the firm’s 23 million customers are believed to have been affected by the yesterday’s outage problem, with O2 admitting people in some areas had been unable to make or receive calls, texts or access data services.

Last night, an O2 spokesperson told Sky News: "Further to our previous update where some customers in some areas were unable to make or receive calls, send texts or use data, service has been fully restored for all remaining impacted customers.

"Once again we’re are sorry for any inconvenience this has caused."

Asked about whether any compensation would be offered, the spokesperson said: ”Our first priority was to get customers back up and in service. We’ll now need to conduct a full investigation into the cause of the problem.”