Archive for May 30th, 2012

RIM provide Business Update

Last night Thorsten Heins, CEO of Research in Motion released the below statement detailing what is what in the BlackBerry camp at present. As you can expect it is not plain sailing at RIM currently and although there have been some staff changes and rumored staff cut backs this really isn’t surprising.

While financially the company are still focusing a rough couple of quarters this year it isn’t all bad as you will see. The BlackBerry subscriber base worldwide has grown again, now up to 78 million and both developers and RIM themselves are still positively focused on BlackBerry 10 which is still planned to roll out in Q4 this year.

You can read in full what Thorsten had to say below:

Sony announce the Xperia go

Sony Mobile today announced the new Xperia smartphone for consumers looking for premium specifications and beautiful design with extra durability and water resistance. Xperia go has a scratch resistant mineral glass display and meets industry standard IP ratings* (International Protection) for protection against dust and water immersion.

Xperia go enables easy connectivity to share and enjoy content on TV, smartphone, laptop or tablet. They also come preloaded with Music Unlimited and Video Unlimited from Sony Entertainment Network giving access to Hollywood blockbusters, TV series and millions and millions of music tracks. Xperia go will be available in the UK from the third quarter of 2012.

Key features for Xperia go:
With Xperia go consumers can watch the latest movies and TV shows in razor sharp quality and with super fast performance. Its sleek and stylish design means durable and water resistant smartphones no longer have to look bulky and ruggedized:
.    3.5″ Reality Display powered by Mobile BRAVIA Engine gives razor sharp clarity
.    5MP fast capture camera goes from sleep to snap in just over a second
.    Scratch resistant mineral glass display with wet finger tracking
.    Highest level of dust and water resistance in a smartphone – IP67 Rating
.    1Ghz dual core processor gives consumers super fast performance
.    Launching on Android 2.3 (Gingerbread), upgradeable to Android 4.0 (Ice Cream Sandwich)
.    Available in black, white and yellow colours
.    Xperia go will launch in the US market under the name “Xperia advance”

Posted by: James

Everything Everywhere invests £50 million to revolutionise service for its 27 million customers

Everything Everywhere, the UK’s biggest communications company, has today announced a £50 million investment programme which includes a revolutionary new way to deliver service to its 27 million customers. The company – which runs Orange and T-Mobile in the UK – has overhauled its service approach, designing it around handset operating systems and the devices that use them. For the first time in the UK, customers will now be able to access highly trained specialist agents who are experts on specific devices and related operating systems, giving customers unrivalled service for their Apple iOS, BlackBerry, Android and Windows phones.

The unprecedented smartphone growth the UK has experienced means that customers are using devices in a completely different way and this new service approach is designed to meet customers’ changing needs.  Orange and T-Mobile staff will become experts in all aspects of customers’ digital lives, advising them on device, technology and account specific needs without having to transfer them between departments, which has been the traditional approach to telecommunications customer service. This is a fundamental shift in how the Orange and T-Mobile service experience is delivered and is central to Everything Everywhere’s plan to be the UK’s number one for customer loyalty.

The new service approach is actively rolling out across the organisation following successful trials which showed dramatic improvements in the resolution of issues at first point of contact, as well as a double digit increases in Net Promoter Scores – a key measure of customer service.